LaToya Reed
Lewisville,TX
Summary
Dynamic Assistant General Manager at TownePlace Suites by Marriott, skilled in staff management and operations oversight. Enhanced guest satisfaction through strategic feedback analysis and effective team mentoring. Proven track record in inventory control, optimizing stock levels to drive profitability while fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
TownePlace Suites by Marriott
08.2017 - Current
- Led daily operations to ensure seamless guest experiences and high service standards.
- Analyzed guest feedback to identify areas for improvement, enhancing overall satisfaction scores.
- Supervised front desk operations, ensuring adherence to check-in/check-out procedures and policies.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Manager
Party City
10.2019 - 07.2023
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Applied Science - Early Childhood Care And Education
Charles Stewart Mott Community College
Flint, MI04.2004
High School Diploma -
Flint Northern Highschool
Flint, MI06.2001
Skills
- Staff management
- Inventory control
- Operations management
- Employee training
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Staff hiring
- Coordinating team responsibilities
Timeline
Manager
Party City
10.2019 - 07.2023
Assistant General Manager
TownePlace Suites by Marriott
08.2017 - Current
Associate of Applied Science - Early Childhood Care And Education
Charles Stewart Mott Community College
High School Diploma -
Flint Northern Highschool