PHUONG PHAM
Las Vegas,NV
Summary
Diligent waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
8
8
years of professional experience
Work History
WAITRESS
Xoxo Lounge
06.2022 - 10.2024
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Set up tables with glassware, linens and silverware to prepare tables for service
- Showed guests to table and handed menu upon entry
- Adapted to shifting restaurant demands throughout busy shifts
- Trained new servers and bussers in company values, culture and policies
- Notified kitchen staff of specific customer requests
- Wiped down and cleared tables quickly to reduce customer wait times
- Maintained knowledge of current menu items, ingredients, and preparation methods
- Received guest complaints and responded in line with company policy
- Demonstrated excellent multitasking skills during peak hours to manage multiple tables efficiently
- Maintained cleanliness and organization of dining areas to enhance guest experience
ASSISTANT MANAGER
Domino's Pizza
11.2019 - 04.2022
- Keep inventory in checked in order to run the store smoothly
- Being able to work under stressed and busy environment
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Monitored cash management and reviewed expenses for optimum budget tracking
- Assisted manager to control inventory strategically, resulting in reduced costs
- Trained team members on appropriate application of policies and procedures
- Answered questions and recommended solutions to address escalated customer complaints
- Boosted company productivity and morale through consistent engagement with team members and management
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Maintained safe work environment for employees, vendors and customers
SAMPLE + CASHIER
Fuji Japan
06.2017 - 10.2019
- Answered questions regarding special and seasonal products
- Greeted customers with prompt and friendly service
- Cleaned and sanitized checkouts and other high-touch surfaces
- Set up merchandise displays, including endcaps, floor displays and aisles
- Provided customers with outstanding customer service exceeding store expectations
- Kept up high pace to minimize customer wait times at checkout
- Followed all company policies regarding handling of coupons, gift cards, and returns
- Trained new cashiers on point-of-sale systems, customer service techniques, and store policies
CASHIER AND WAITRESS
Pho Moc Restaurant
03.2017 - 05.2017
- Maintained knowledge of current products and proper pricing
- Answered questions regarding special and seasonal products
- Cleaned and sanitized checkouts and other high-touch surfaces
- Adhered to cash handling policies and procedures
- Adapted quickly to new technology or changes in payment processing systems
- Resolved customer complaints with a calm and professional demeanor
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer
Education
GED -
Santiago High School
Santa Ana05-2017
Skills
- Menu knowledge
- Order accuracy
- Point of sale
- Table setup
- Payment processing
- Communication skills
- Cleanliness
- Attention to detail
- Accurate money handling
- Active learning and listening
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
WAITRESS
Xoxo Lounge
06.2022 - 10.2024
ASSISTANT MANAGER
Domino's Pizza
11.2019 - 04.2022
SAMPLE + CASHIER
Fuji Japan
06.2017 - 10.2019
CASHIER AND WAITRESS
Pho Moc Restaurant
03.2017 - 05.2017
GED -
Santiago High School
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