Nina Tran
Houston,TX
Summary
Customer-oriented with a reputable background of 15+ years in hospitality. Offers excellent track record of tackling various task. Demonstrates genuine service to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Manager
Table One Hospitality
Houston, Texas
01.2024 - 02.2025
- I was a part of a restaurant opening in a Hyatt property, overseeing all aspects of operation, from concept development to launch.
- Promoted from server to captain to salary manager within a year.
- Planned and led team meetings to review business results and communicate new and ongoing priorities, learned scheduling with Teamworks, and did daily check reports with Infrasys.
- Managed the floor, but also would jump in as a server, host, and bartender at times.
- I worked with Avero, Sevenrooms, Teamworks, Infrasys, Triple Seats, and did bar inventory with Provi.
Freelance Lash Technician
Nina Lash Co.
Houston, TX
01.2022 - 01.2024
- Manage company finances, client records, and inventory.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Networked with local contacts to optimize business opportunities for eyelash business by expanding in Beaumont, Houston, & Katy.
- Educate customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Designed specific eyelash treatments based upon guests' individual needs.
Manager
Ume
Houston, TX
01.2021 - 04.2023
- Supervise over 30+ team members by assigning SOPs.
- Accomplished task such as scheduling, bookkeeping, and payroll.
- Formally interviewed and trained new hires on menu, POS system, company culture, and service for upscale expectations.
- Exercised good judgment and decision-making in escalating concerns and resolving issues when dealing with customers on spot.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Skills
- Goal Setting
- Teamwork and Collaboration
- Customer Service Best Practices
- Quality Assurance
- Work Planning and Prioritization
- Records Organization and Management
Timeline
Manager
Table One Hospitality
01.2024 - 02.2025
Freelance Lash Technician
Nina Lash Co.
01.2022 - 01.2024
Manager
Ume
01.2021 - 04.2023
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