Breanna Serra
Commerce
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Tropical Touch
Walled Lake
02.2025 - Current
- Managed daily operations and team schedules to ensure efficient service delivery.
- Trained staff on customer service best practices and product knowledge.
- Coordinated inventory management and stock replenishment for optimal product availability.
- Implemented promotional activities to enhance customer engagement and satisfaction.
- Maintained cleanliness and organization of the workspace to uphold company standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Supervised a team of XX staff members to achieve outstanding productivity and service quality.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
Expo Runner
59 West
Highland
06.2017 - 11.2019
- Assisted event staff by setting up and breaking down equipment.
- Coordinated with team members to maintain inventory levels during events.
- Communicated effectively with event staff to ensure a smooth flow of operations during the expo.
- Monitored stock levels of essential supplies, reporting shortages promptly.
- Ensured cleanliness and organization of all event spaces throughout the day.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Conducted inventory of all items needed for the expo prior to arrival of vendors.
- Sought guidance from senior team members to resolve issues.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Supported catering team with setup, service, and cleanup of event food and beverages.
Dry Cleaner
Dry Cleaning By Value
Commerce
04.2015 - 05.2016
- Operated washing machines and dryers to clean various fabrics and garments.
- Handled stain removal techniques using appropriate cleaning solutions and equipment.
- Sorted and tagged clothing items for proper cleaning processes and customer identification.
- Inspected finished garments for quality assurance before returning to customers.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to streamline operations and improve efficiency.
- Assisted customers with inquiries, providing information on services and pricing.
- Maintained customer service standards by greeting and assisting customers with their orders.
- Attached tags to identify customer items.
- Processed payments and managed cash register transactions for customer orders.
- Printed customer bills and processed payments using cash register.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Separated white clothing from colors to prevent bleeding dye.
- Performed minor repairs on clothing such as replacing buttons, zippers or stitching seams.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Monitored machines during operation to address issues quickly.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Transported laundry in carts and sorted dirty items by load type.
- Assisted with additional housekeeping tasks during staffing shortages.
- Took payment for completed services and issued receipts with cash register or POS system.
Babysitter
Russ Boring
Commerce
06.2013 - 12.2015
- Supervised children in a safe and engaging environment.
- Developed trustful relationships with children to foster comfort and security.
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated regularly with parents about daily activities and concerns.
- Assisted with meals, snacks, and bedtime routines for the children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's behavior to promote positive social skills.
- Planned and organized age-appropriate activities and games.
- Engaged in age-appropriate activities like reading stories or playing games.
- Organized various activities, games, crafts and outings to keep children entertained.
- Maintained a positive attitude while being patient and understanding with the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Communicated with parents about daily activities and any concerning behaviors.
- Helped complete homework, school projects and chores.
- Assisted with homework and educational projects as needed.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Using problem-solving skills to anticipate potential issues before they arise.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Maintained a clean, organized, and child-friendly space.
- Completed light housekeeping tasks such as tidying up toys and books.
- Organized creative activities to develop children's physical, emotional and social growth.
- Developed creative ways to encourage learning through everyday experiences.
- Balanced schedules to promote optimal rest, play and educational periods.
- Enforcing rules to teach good manners and maintain a safe environment.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Transporting children to school, sports activities, or other engagements when necessary.
- Remaining alert at all times while caring for multiple children simultaneously.
- Using organization and time management skills to multitask and keep children on set schedules.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Organized playdates with other children and providing supervision during outdoor activities.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Transporting children to school, sports activities, or other engagements when necessary.
Education
Walled Lake Northern
Commerce, MISkills
- Team management
- Staff management
- Staff training and development
- Coaching and mentoring
- Recruiting and interviewing
- Leadership development
- Conflict resolution
- Performance evaluations
- Performance analysis
- Sales techniques
- Sales pitch development
- Weekly sales reporting
- Customer engagement
- Inventory management
- Reporting metrics
- Quality assurance
- Goal setting
- Expectation setting
- Time management
- Work prioritization
- Cross-functional teamwork
- Effective communication
- Clear communication
- Verbal and written communication
- Relationship building
- Decision-making
- Problem solving
- Goal setting
- Weekly sales reporting
- Sales pitch development
Certification
- Certified in Reiki
- Certified in acupressure
- Certified in reflexology
Languages
English
Full Professional
Accomplishments
- Employee of the month at Tropical touch within just 6 months of working there
Timeline
Manager
Tropical Touch
02.2025 - Current
Expo Runner
59 West
06.2017 - 11.2019
Dry Cleaner
Dry Cleaning By Value
04.2015 - 05.2016
Babysitter
Russ Boring
06.2013 - 12.2015
Walled Lake Northern