Phuong Nhu Quach
Woodbridge,VA
Summary
Dynamic Cabin Manager with extensive experience at Bamboo Airways and EVA Air, excelling in customer service and teamwork. Proven ability to enhance passenger satisfaction through effective communication and problem-solving. Trained new crew members, ensuring compliance with safety protocols while maintaining high service standards. Recognized for improving operational efficiency and delivering exceptional in-flight experiences.
Overview
11
11
years of professional experience
Work History
Cabin Manager
Bamboo Airways
Ho Chi Minh City, Vietnam
07.2019 - 01.2023
- Coordinated with cockpit and ground staff to ensure smooth operation from the ground to the air.
- Ensured passenger safety and comfort throughout all flight operations.
- Coordinated cabin crew activities to maintain efficient service delivery.
- Conducted pre-flight briefings, outlining safety protocols and service expectations.
- Assisted in managing in-flight services, enhancing overall customer experience.
- Trained new cabin crew members on standard procedures and best practices.
- Provide efficient feedbacks and reports to improve company’s operation.
Flight Attendant
EVA Air
Taoyuan, Taiwan
04.2012 - 05.2019
- Conducted flight safety and security procedures and ensured compliance with airline regulations.
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Assisted passengers with special needs, providing personalized support throughout flights.
- Collaborated with crew members to maintain efficient cabin operations and service flow.
- Assisted in training initial Vietnamese cabin crews.
Education
BBA - Hospitality Management
Ho Chi Minh University of Foreign Language And IT
Ho Chi Minh City, Vietnam10.2011
Skills
- Teamwork and cooperation
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Calm under pressure
- Passenger assistance
- Business class service
- Problem-solving abilities
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Cabin Manager
Bamboo Airways
07.2019 - 01.2023
Flight Attendant
EVA Air
04.2012 - 05.2019
BBA - Hospitality Management
Ho Chi Minh University of Foreign Language And IT