Summary
Overview
Work History
Education
Skills
Timeline
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Phuong Uy Nguyen

Summary

Motivated and detail-oriented Business Administration student with a strong academic record and practical experience in various aspects of business operations. Skilled in problem-solving, communication, and collaboration, with a demonstrated ability to work well under pressure. Knowledge of Microsoft Office Suite. Seeking an internship or entry-level position in a dynamic business environment to further develop skills and gain hands-on experience in the industry.

Overview

2
2
years of professional experience

Work History

Server

TGI Fridays
01.2023 - Current
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Cashier Team Lead

Dunkin' Donuts
12.2022 - Current
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Received and processed customer payments.
  • Trained team members on cash register operation and cash handling.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Sales Associate

Macy's Department Store
06.2021 - 11.2022
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Contributed to team objectives in fast-paced environment.

Fulfillment Team Member

Macy's Warehouse
06.2021 - 11.2022
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked product levels and recommended new purchases.
  • Prepared and checked outbound shipments for accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Received returns of damaged and incorrect orders to process replacements.

Education

Associate of Science - Business Administration

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2024

High School Diploma -

Fair Lawn High School
Fair Lawn, NJ
06.2021

Skills

  • Hospitality Service Expertise
  • Complex Problem-Solving
  • Sales Expertise
  • Transactions and Cash Handling
  • the General Store
  • Product Restocking
  • POS Systems
  • Accounting Softwares
  • Account Invoicing
  • Microsoft Office
  • Report Generation
  • Transaction Management
  • Leadership

Timeline

Server

TGI Fridays
01.2023 - Current

Cashier Team Lead

Dunkin' Donuts
12.2022 - Current

Sales Associate

Macy's Department Store
06.2021 - 11.2022

Fulfillment Team Member

Macy's Warehouse
06.2021 - 11.2022

Associate of Science - Business Administration

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Fair Lawn High School

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Phuong Uy Nguyen