Phurba Tamang
Omaha,NE
Summary
System Support Specialist from Everest IT.
Overview
1
1
year of professional experience
Work History
IT Specialist (Contract Full Time Remote)
ORION IT
Denver, CO
08.2023 - Current
- Daily end users operation support including (User management, Create/Modify a new user and their mailboxes.
- Provide Technical Support via phone,email, and remotely.
- Solve hardware and Software issues including Desktop, Laptop, Printers and mobile Phone.
- User support for Network, Internet and VPN related Issues.
- Configure point to site VPN for clint.
- Help End users for any issues remotely using Teams, Quick assist.
- Active Directory users and Exchange mailbox management.
- Office365 Basic management for Exchange online,One Drive ,Teams, Outlook support.
- Knowledge of using online ticketing system. Currently using Fresh Desk Ticketing System.
Education
High School Diploma -
Unique College
Nepal07-2010
Skills
- Basic managing Active Directory
- Creating Group policy for Password
- Manage network infrastructure, including routers, Switches, Firewall, and wireless access points
- End user support for computer application issues
- Microsoft 365 office, Teams, Outlook Support
- PC Imaging
- Basic help desk providing office 365 admin support
- End user support for desktop and laptops including Mac
- Basic managing Cisco Router
- Basic managing Teams Phone Number, Auto attendant
- Familiarity with remote desktop tools (Quick Assist, Teams, Team Viewer)
OBJECTIVES
I am an IT Specialist with 1 years of Experience. I want to use my skills in to help Company Succeed.
I am committed to doing great work and I am dedicated to continuous learning and staying updated with latest trends and technology in IT Industry.
Timeline
IT Specialist (Contract Full Time Remote)
ORION IT
08.2023 - Current
High School Diploma -
Unique College
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