Phylicia Cole
Central Valley
Summary
Dedicated and detail-oriented dental professional with extensive experience in holistic and biological dentistry, orthodontics, and airway health. Proven ability to manage patient care, implement effective clinical systems, and provide exceptional customer service. Committed to continuous education and professional development while maintaining compliance with industry standards and regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental and Orthodontic Assistant (Holistic/Biological)
Green City Dental/ O2Dontics
Edmonds
08.2023 - 09.2026
- Perform chair-side assisting with a focus on general dental and orthodontic procedures, ensuring patient comfort and care.
- Experienced in ozone therapies used in extraction procedures.
- Knowledgeable in maxillofacial growth and development, airway health, arch expansion, controlled arch wire system and surgical expansion procedures.
- Prepared and maintained orthodontic instruments and equipment for daily use.
- Provide parent and child education and participate in community service initiatives.
- Played a key role in establishing the sister company, O2Dontics, overseeing supply orders and system implementations.
- Manage in-depth patient care processes, including discussing appliance designs with laboratories.
- Manage patient scheduling and communications, enhancing overall patient experience.
- Attend continuing education classes to stay current with industry practices.
- Responsible for maintaining accurate records and documentation, ensuring compliance with health regulations.
Barista (Part-Time)
Starbucks
08.2024 - 09.2026
- Provide excellent customer service in a fast-paced environment, ensuring customer satisfaction and care.
- Prepare and serve a variety of beverages and food items, maintaining high standards of cleanliness and organization.
- Collaborate with team members to create a positive and efficient working atmosphere.
Airway Clinical Director
AirSync Integrative Dentistry
Issaquah
04.2022 - 08.2023
- Oversaw and conducted New Patient Airway Exams, providing patients with craniofacial and airway development education.
- Developed clinical systems that improved workflow efficiency by 20%.
- Maintained high morale and open communication within the clinical team to foster a collaborative environment.
Lead Orthodontic Assistant
Aligne Orthodontics and Orthotropics
Seattle
07.2017 - 08.2023
- Led orthodontic team in providing comprehensive patient care and treatment support.
- Assisted with advanced orthodontic and orthotropic procedures.
- Trained and mentored new team members on clinical protocols and best practices.
Hygiene Coordinator
Great Smile Dental
Port Saint Lucie
08.2016 - 06.2017
- Coordinated hygiene scheduling and patient communications to optimize appointment flow.
- Managed insurance verification and patient records.
- Supported the hygiene team in delivering quality patient care.
Lab Technician
Florida Biologix (Brammer Bio)
Alachua
01.2014 - 06.2016
- Executed cell therapy procedures, isolating and culturing primary cells to ensure compliance with cGMP and cGLP regulations.
- Operated specialized equipment and maintained optimal laboratory conditions to support experimental integrity.
- Managed documentation and material disposal, while maintaining compliance with FDA regulations.
- Developed and updated SOPs and Raw Material Specifications to enhance operational consistency.
Education
Bachelor of Science - Health Service Administration
Santa Fe College
Gainesville, FLAssociates of Arts -
Indian River State College
Fort Pierce, FLSkills
- Point of sales management
- Customer interaction and engagement
- Customer Service Excellence
- Scheduling
- Inventory Management
- Product preparation
- Team Collaboration
- Cleanliness
- Fast-paced adaptability
- Workflow optimization
- Attention to detail
- Communication
- Professionalism
- Problem-solving
- Local engagement
- Patient Management
- Patient Communication
- Patient Education
- Care management
- Patient scheduling
- Microsoft Office
- Dentrix
- Sales techniques
- Barista training
- Beverage preparation and presentation
Certification
- CPR/AED Certified, 04/01/27
- BLS Certified, 04/01/27
- HIPAA/WISHA Compliance Certified, 03/01/27
Timeline
Barista (Part-Time)
Starbucks
08.2024 - 09.2026
Dental and Orthodontic Assistant (Holistic/Biological)
Green City Dental/ O2Dontics
08.2023 - 09.2026
Airway Clinical Director
AirSync Integrative Dentistry
04.2022 - 08.2023
Lead Orthodontic Assistant
Aligne Orthodontics and Orthotropics
07.2017 - 08.2023
Hygiene Coordinator
Great Smile Dental
08.2016 - 06.2017
Lab Technician
Florida Biologix (Brammer Bio)
01.2014 - 06.2016
Bachelor of Science - Health Service Administration
Santa Fe College
Associates of Arts -
Indian River State College