Phylicia Muhammad
Fort Worth,Texas
Summary
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and supply chain management. High-performing Manager with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful warehouse manager and compliance specialist to thrive in fast-paced and changing environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Manager- Warehouse
Hello Fresh
Grand Prairie, Texas
08.2019 - Current
- Plan and assign work to subordinates, establishing goals, and holding the team accountable for achieving all goals set.
- Conducted reviews of inventory levels and product within the DC.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with teams to discuss objectives, performance metrics, and feedback.
- Responsible for directing and supervising a group of employees involved in warehouse operation procedures concerning receiving, shipping, storage, and distributing goods, and logistics.
- PIT Certified.
EHR Clinical Analyst
United Surgical Partners International
Arlington, TX
06.2016 - 08.2019
- The analyst is responsible for integrating the data analysis by using various resources like medical changes, pharmacy specifications, medical management systems, etc.
- Implements applications and changes to EHR system as a whole
- As an analyst she studies the researched data by making use of various statistical techniques.
- Made recommendations to improve the existing policies and ensures that it is cost effective.
- She communicated the results of analysis work, retrieves it, analyzes it, and provides the necessary recommendations for information, so that the issues are reduced to minimum, thus enhancing the quality and compliance in a healthcare controlled setting
IS Application Analyst
Baylor Healthcare
Dallas, TX
12.2012 - 12.2016
- Application Resident assisting Enterprise Radiology (RIS/PACS) and Cardiology (CV) Teams
- Ensured all users are obtained access to the correct applications necessary to their job description
- Handles Service Now tickets for various locations for user adds and terminations for applications
- Assists with updates to master files/tables through merges in physician accounts, routine additions to master files, and other related activities
- Assists with identifying system events by monitoring the event log and identifying and escalating activity patterns, compiling and distributing daily reports and managing the data archival process
- Decodes and monitors HL7 Interface Errors and ADT errors
- Assumed a leadership role of the GE RIS/PACS Residency Team
- Assisting other Teams with daily functions and Tasks (Medhost Change memos, Account Corrections, Teletracking)
- Performed Staff Training and Go-Live for MUSE Interfaces for Baylor Medical and Baylor Jack and Jane Cadiolvasular Hospitals 2016
Help Desk Analyst
Baylor Healthcare
12.2012 - 06.2016
- Help Desk Analyst provide 1st level technical support in a positive, professional image to a wide variety of end users including clinical staff (Doctors, Nurses, and Lab Technicians) and corporate employees of all levels
- Help Desk Analyst work hands on with a variety of applications and programs from Microsoft Office Suite to Clinical Applications and Electronic Medical records
- Uses the Support Center ticket database (Remedy) to open and track tickets
- Retains ownership for the tickets he/she opens
- Escalates open tickets when necessary to a 2nd level technician
- Works closely with IS Management, Technical Support Center personnel and other IS technical and applications staff
- Develops an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available
- Invokes incident escalation procedures to coordinate recovery
Senior Specialist Tech/Wi-Fi
T-Mobile
01.2009 - 12.2012
- Tier 3 Tech support specialist that handles escalated calls pertaining to Mobile Broadband and Webconnect devices
- Resolve complex network problems and signal issues for customers
- Troubleshoot laptop and Wi-Fi connectivity for traveling customers in airports and hotels
- Monitor hotspot usage and assist with billing inquiries as well
- Became the number one rep with low call handling, resulting in effective call handling for customers
- Managed to perform with speed and accuracy which resulted in One-Call resolution
- Completed several trainings to learn ways to enhance skills as an effective troubleshooter and excellent analytical skills
Education
BS - Healthcare Management
Western Governors University
Dallas, TX01.2016
Associate of Applied Science - Biology
Alabama A&M University
Normal, AL05-2008
Skills
- Cerner
- Service Now ticketing systems
- Active Directory
- Windows Software
- MAC Operating Systems
- Operations Management
- Supply Chain Management
- HighJump/ Korber One
- Grafana/ IMT
- e2Open
- MS Office
- PIT certified
Personal Information
Authorized To Work: US
Certification
- PIT Certified (standup forklift, Reach Truck, and Double rider) 2019
- OSHA certified 2020
Affiliations
- Proud member of Zeta Phi Beta Sorority Inc.
Timeline
Area Manager- Warehouse
Hello Fresh
08.2019 - Current
EHR Clinical Analyst
United Surgical Partners International
06.2016 - 08.2019
IS Application Analyst
Baylor Healthcare
12.2012 - 12.2016
Help Desk Analyst
Baylor Healthcare
12.2012 - 06.2016
Senior Specialist Tech/Wi-Fi
T-Mobile
01.2009 - 12.2012
BS - Healthcare Management
Western Governors University
Associate of Applied Science - Biology
Alabama A&M University
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