Phylicia Romney
Philipsburg
Summary
Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Waitress
Pollos Hermanos
Simpson Bay
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier/ Food Prep
Epic Catering
Philipsburg
01.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/ Warehouse Attendee
M.N.A. Distributors
Cole Bay
06.2013 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Sourced car parts through diagrams for customers.
- Processed special order requests.
Cashier Assistant
Sunny Foods Supermarket
Philipsburg
04.2011 - 04.2013
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Education
Caribbean Institute For Social Education
High School Diploma -
Milton Peters College
South Reward Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Payment Processing
Languages
English
Professional Working
Dutch
Native or Bilingual
Timeline
Waitress
Pollos Hermanos
06.2023 - Current
Cashier/ Food Prep
Epic Catering
01.2017 - 02.2019
Cashier/ Warehouse Attendee
M.N.A. Distributors
06.2013 - 12.2016
Cashier Assistant
Sunny Foods Supermarket
04.2011 - 04.2013
Caribbean Institute For Social Education
High School Diploma -
Milton Peters College