Phylicia Walden
Southern Pines,NC
Summary
Detail-oriented Driver's License Examiner with nearly 3 years of experience administering tests, evaluating customers applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Offering strong skills in high volume transactions, confirming applicant's knowledge of NC Motor Vehicle laws, identification of road signs, observing/evaluating driving skills by riding with customers in their personal vehicles on a road test in all types of weather. Accuracy ensuring applicant data and court ordered information is entered into internal system. Proficient in explaining policy, procedure or educating customers or the public. Detail-oriented Court Clerk with over [Number] years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver's License Examiner
NC Department Of Transportation
05.2020 - Current
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on North Carolina laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired Driver's License Examiners in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Worked effectively in fast-paced environments.
- Issued various permits and licenses such as Classified C, endorsements, Commercial Driver licenses and collected appropriate fees.
Education
Associate of Applied Science - Medical Assisting
Richmond Community College
Hamlet, NC05.2017
Skills
- Proficient in database programs SADLs, Qflow, MorphoTrust, Microsoft Edge, Outlook
- Road Test Administration
- Driving Assessment Expertise
- Customer Service with diverse clientele
- Document Verification for determination of actions
- Proficient typing skills composing written communication
- Traffic Law Knowledge
- Professionalism and Ethics
- Patience and Tolerance
- Data Entry Competence
- Cross-cultural sensitivity
Certification
- Driver's License Examiner Basic Training - 7th Day of December
- Fraud Detection and Remediation Training- 7th Day of December 2021
Timeline
Driver's License Examiner
NC Department Of Transportation
05.2020 - Current
Associate of Applied Science - Medical Assisting
Richmond Community College
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