Phylicia Wong
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Human Resources Administration with experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Training Specialist
FedEx Ground
08.2021 - Current
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
HR Administrator
FedEx Ground
05.2020 - 08.2021
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts and corporate policies.
- Updated HR database with new employee information, changes in benefits and other details.
- Managed benefits enrollment by answering questions and aiding employees with login details.
Consultative Sales Associate
Sears, Roebuck And Company
01.2015 - 05.2021
- Input credit and debit card payments in POS system to complete purchases.
- Identified prospects' needs and provided information on suitable products and services.
- Upsold warranties and maintenance plans to customers purchasing merchandise.
- Researched inventory to determine if requested products were available.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Operations Administrator
FedEx Ground
12.2019 - 05.2020
- Provided answers to customer questions via phone and email, typically about tracking information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Supported Linehaul Department team by handling all administrative tasks.
- Assisted customers with setting appointments for delivery, and arranging for package pick-up.
- Assisted drivers in obtaining their paperwork and handheld scanners needed to delivery packages.
Warehouse Package Handler
FedEx Ground
07.2018 - 12.2019
- Checked products for damage or other issues before packing into boxes.
- Assembled, sealed and loaded packages into correct trucks.
- Prevented damage to packages and products by correctly securing loads.
- Used hand-held scanners to accurately scan packages.
- Arranged packages on truck to achieve best use of storage space and minimize damage according to sorting procedures.
Education
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY06.2018
Associate of Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY06.2017
Skills
- Clerical Support
- Training and Development
- New Hire Orientation and Onboarding
- Data Entry
- Customer Satisfaction
- Hiring Management
Accomplishments
- Achieved FedEx Bravo Zulu award in recognition of a job well done in going above and beyond with the opening of a new FedEx Ground location .
- Achieved FedEx Bravo Zulu award for going above and beyond during the COVID 19 pandemic by putting in extra time and shifts to ensure customers receive their essential items timely.
- AM Staff Member of the Month for May 2021 and December 2022
- Human Resource Excellence Award for achieving new heights in employee engagement, performance management and an outstanding job done with recruitment.
Certification
- Standard First Aid, CPR and AED, Cintas
Timeline
Operations Training Specialist
FedEx Ground
08.2021 - Current
HR Administrator
FedEx Ground
05.2020 - 08.2021
Operations Administrator
FedEx Ground
12.2019 - 05.2020
Warehouse Package Handler
FedEx Ground
07.2018 - 12.2019
Consultative Sales Associate
Sears, Roebuck And Company
01.2015 - 05.2021
Bachelor of Science - Biology
Medgar Evers College of The City University of New York
Associate of Science - Biology
Medgar Evers College of The City University of New York
Similar Profiles
Ebed MoralesEbed Morales
CDL Truck Driver at FedEx Ground/Ground Now Inc.CDL Truck Driver at FedEx Ground/Ground Now Inc.
RAYMOND JACOBSRAYMOND JACOBS
Truck Driver at Maverick Ground Transportation-FedEx GroundTruck Driver at Maverick Ground Transportation-FedEx Ground
Savion ThompsonSavion Thompson
Package Handler at FedEx, FedEx GroundPackage Handler at FedEx, FedEx Ground
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid