Phyllicia Chavis
Upper Marlboro,MD
Summary
Dedicated Front Desk Manager with expertise in event coordination and staff training. Proven ability to enhance guest relations and operational efficiency through effective problem-solving and conflict resolution. Focused on driving resident engagement with well-planned activities and clear communication.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor/Assistant Activities Coordinator
MFA
Upper Marlboro, Maryland
09.2023 - Current
- Supervised front desk operations ensuring smooth guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service best practices.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Streamlined front desk workflows through process improvements, enhancing operational efficiency.
- Scheduled staff shifts to maintain adequate coverage during peak hours.
- Greeted and welcomed guests in a friendly, professional manner.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Coordinated recreational activities for participants, promoting engagement and enjoyment.
- Facilitated communication between participants and staff to address needs.
- Planned special activities that contributed to facility growth and boosted resident morale.
- Provided support and guidance to volunteers who assisted with running activities.
Front Desk Receptionist/ Activities Assistant
Unique Rehabilitation
Washington, DC
07.2020 - 09.2023
- Organized daily recreational activities to promote resident well-being.
- Coordinated events and outings to foster social connections among residents.
- Facilitated engaging group activities like bingo, arts and crafts, and cooking classes to encourage participation.
- Collaborated with healthcare team to tailor activities for individual needs.
- Supported staff in managing resident schedules and appointments.
- Facilitated communication between residents and family members.
- Documented resident participation in various programs and activities.
Education
High School Diploma -
Dr. Henry A. Wise Jr
Upper Marlboro, MD06.2012
Skills
- Guest relations
- Front desk management
- Staff training
- Customer service
- Event coordination
- Administrative support
- Activity planning
- Conflict resolution
- Shift scheduling
- Team building
Timeline
Front Desk Supervisor/Assistant Activities Coordinator
MFA
09.2023 - Current
Front Desk Receptionist/ Activities Assistant
Unique Rehabilitation
07.2020 - 09.2023
High School Diploma -
Dr. Henry A. Wise Jr