Open To Work
Phyllis Brooks
Charlotte,NC
Summary
- Experienced, Regional and National Sales Account manager with a unique blend of experience in pharmaceuticals, medical device, laboratory equipment, and oncology sales, and a solid foundation in speech-language pathology specializing in adult rehabilitation, post-stroke recovery and communication disorders. Exceptional communication and relationship-building skills, developed through years of experience as a medical provider to educate healthcare professionals to drive results in a competitive sales market. Award-winning and demonstrating a solid leadership in team building, strategic planning, and decision-making. Known for optimization sales strategies and delivering impactful results.
KEY CAREER HIGHLIGHTS
• FY23 Regional Million Dollar GP Club, McKesson
• FY23 #1 Regional Lab Placement MBO Champion, McKesson
• FY23 President Club committee
• FY22-present DE&I committee
• FY21 McKesson Medical Surgical Connection Cohort electee
• FY22-present McKesson Advocacy Ambassador team
- FY2007- Team Leader/President’s Club Award for launching the first Oncology Vaccine, “Gardasil” for HPV, Merck
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Regional/National Account Sales Manager
McKesson Medical-Surgical
Charlotte, NC
2019.10 - Current
- Manage all aspects of the business relationship with the customers in the Primary Care, Urgent Care, Community Health Clinics, Occupational Health Clinics, Medical Universities, and EMS markets.
- Work collaboratively and partner with GPOs, vendors and manufacturers, and internal customers across business units to meet customers’ needs.
- Develop and maintain positive client relationships and coordinate with various functions within the company to ensure client requests are managed appropriately (i.e., within time and budget) while balancing client needs with company profitability.
- Position focuses on acquiring new business through the development and implementation of sales and marketing strategies geared to these three market segments.
- Responsible for working with both regional and national accounts and large government customers.
- Work collectively with Bids & Quotes teams to optimize sales, close business, and maintain contract renewals.
- Selected by the manager and Vice President of the department as one of McKesson’s Future Leaders and appointed to the McKesson’s Connections Cohort Leader Development program, January 2020.
- Selected for and assigned to the Marketing Council by the manager and VP to represent for team as an advocate to assist with supporting and driving key initiatives at launch across respective teams, November 2020.
- Nominated by management or VP to serve on team Polaris as SME, February 2021.
- Selected to the President’s Roundtable Committee 2022-current.
- Selected to serve as a member of the Diversity, Equity, and Inclusion team, 2022-2024.
- Selected to serve as a NC Advocacy Ambassador for McKesson 2022-current.
- Provide guidance and support when resolving complex customer service issues.
- Attend trade shows, conferences
- Utilize CRM software systems such as Salesforce to track account activities and progress towards goals
- Develop strategic plans which identified target markets and outlined tactics to win and grow business
Certified Speech Language Pathologist
Carolinas HealthCare
Charlotte, NC
2016.02 - 2019.08
- Assessed, diagnosed, and treated patients with swallowing and communication disorders primarily due to strokes, Dementia, Alzheimer and other disorders such as Parkinson’s disease, Dysarthria, and Dysphagia.
- Designed and executed appropriate treatment plans and documented daily care as prescribed by guidelines
- Conducted Modified Barium Swallow Studies at the Hospital per the physician’s order.
- Trained caregivers on how best to interact with individuals who have difficulty communicating.
- Monitored progress of clients through data collection procedures on standardized assessments and informal measures.
- Provided direct therapy sessions using evidence-based practices to improve the communication of patients.
- Provided counseling services related to self-esteem issues that arise due to communication problems.
- Facilitated group therapy sessions addressing social pragmatic skills or other areas of need with multiple clients
- Analyzed results from diagnostic tests and wrote comprehensive reports summarizing findings
- Created individualized home programs for families to carryover learned skills between therapy sessions.
- Collaborated with interdisciplinary team members to develop treatment strategies and goals for patients.
- Prescribed augmentative and alternative communication systems when appropriate to improve functional communication outcomes.
Certified Speech Language Pathologist
Wadesboro Primary Elementary School
Wadesboro, NC
2014.08 - 2016.06
- Diagnosed and developed treatment plans for speech and language disorders based on individualized assessments.
- Conducted screenings and evaluations to identify communication delays or deficits in children.
- Advised parents on ways to support their child's speech and language development at home.
- Collaborated with other professionals to facilitate the development of effective intervention strategies.
- Provided direct therapy services including articulation, fluency, voice, receptive and expressive language
- Monitored patient progress through record keeping and documentation.
- Attended IEP meetings to provide input regarding a student's communication needs.
- Coordinated interdisciplinary team meetings as needed to discuss patient care plans
- Documented all clinical activities according to agency protocols and standards of care.
Pharmaceutical Sales Representative
Technekes
Charlotte, USA
2013.03 - 2014.02
- Promoted assigned pharmaceutical products contracted with the assigned Pharmaceutical Company.
- Promoted clients' products and services to their customer base by phone, email, and online.
- Fostered and maintained client relationships with assigned customer targets.
- Functioned as a client's advocate and representative, delivering accurate information, excellent service, and addressing concerns as appropriate.
- Participated in ongoing training and education.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Identified new target markets for existing products and developed marketing plans for launching new products into the marketplace.
- Monitored competitor activities and provided competitive intelligence reports to management team.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Developed and implemented sales strategies to increase market share of product portfolio.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
- Collaborated with cross-functional teams within the organization to develop innovative solutions for customers' needs.
- Hosted online meetings utilizing phone and digital platforms, promoting ADHD pharmaceutical medications with healthcare providers.
Senior Executive Sales Professional
Merck Pharmaceuticals
Charlotte, USA
2008.06 - 2010.01
- Assisted management in conducting interviews and hiring and training new employees
- Initiated and developed District Planning Meetings for New Product Launches while consistently presenting product knowledge at district and regional meetings to assist managers in meeting their training needs for regional teams.
- Provided regular reports on sales activity including forecasts, budgets, and competitive data
- Objectively provided Field Coaching to elevate and enhance the skill set of other representatives.
- Served as mentor and product expert for all regional representatives.
- Worked closely with National Account Executives to strategize and implement key tasks to meet objectives.
- Selected to and served as a member of the Regional Advisory Board.
- Won two regional market share growth awards within the first six months of the position.
- Promoted to Executive Professional Sales Representative in 2008.
- Rise to The Challenge Regional Award Winner 2008(based on growing market share).
- Generated new business opportunities through cold calling, networking events, and referral programs.
Senior Professional Sales Representative
Merck Pharmaceuticals
Charlotte, USA
2004.06 - 2008.06
- Initiated and developed District Planning Meetings for New Product Launches while consistently presenting product knowledge at district and regional meetings to assist managers in meeting their training needs.
- Objectively provided Field Coaching to elevate and enhance the skill set of other representatives.
- Successfully launched the first Oncology Vaccine, Gardasil, for HPV and collaborated with purchasing managers, nurses, pharmacists to implement Vaccine Protocols.
- In-serviced nurses and staff in medical offices and LTC facilities, as needed on Vaccine use, including CDC guidelines and recommendations.
- Monitored changes in customer buying patterns by conducting surveys and interviews.
- Utilized CRM software to track sales activities from lead generation through close of sale.
- Created weekly reports detailing sales activities such as number of calls made, meetings held, quotes sent out.
- Ranked in top 25% of Regional Sales Force in 2004 and 2007.
- Promoted to Senior Sales Representative.
- Vice President Director Award Winner 2004.
- Vice President Director Award Winner 2005.
- Vice President Director Award Winner 2007.
- Power of One Team Award Winner 2007.
- Selected to and served on Senior Mentor Team.
- Selected to and served on Senior Recruitment Team (Assisted managers in interviewing).
- Assisted as facilitator in business unit/region meeting settings.
Professional Sales Representative II
Merck Pharmaceuticals
Charlotte, USA
2001.06 - 2004.06
- Developed and implemented tactical plans for market-leading products Vioxx (arthritis/pain), Fosamax (Osteoporosis), and Singulair (Asthma).
- Assisted regional trainers and Headquarters’ Marketing Specialists with educating other representatives on how to present information to customers.
- Organized and led Regional Long-Term Care Conference Calls to assist with product placement in these facilities.
- Collaborated with marketing teams to create promotional materials that increased brand awareness.
- Created presentations outlining product offerings, value proposition, and ROI analysis.
- Reviewed weekly and monthly performance metrics to evaluate progress against goals.
- Provided customers with product information and technical support services.
- Demonstrated product features and benefits to potential customers.
- Participated in developing effective sales plans targeting key markets or segments.
- Identified new opportunities for growth by identifying untapped markets or niches.
- Analyzed competitor data to determine pricing strategy and competitive advantages.
- Ensured that all sales objectives were met within established timelines.
- Developed and implemented sales strategies to increase market share.
- Attended industry events and trade shows to build relationships with prospects.
- Developed key customer relationships to increase sales.
- Developed and implemented Long Term Care National In-Service Template that was accepted and used regionally as well as nationally.
- Appointed as Team Co-Leader for the launch of Vioxx.
- Appointed as Long-Term Care National Sales Representative for the 1st and 2nd quarter of 2003.
- Successfully launched two key products (Vioxx, Fosamax 70mg) that both showed significant growth and sales increases each period.
- Promoted to Professional Sales Representative II.
Professional Sales Representative
Merck Pharmaceuticals
Charlotte, USA
1999.01 - 2001.06
- Developed and implemented tactical plans for lead products and elected as Vioxx team leader based on my overall sales strategies to grow market share.
- Assisted other team members with the marketing of key products in several therapeutic areas: Vioxx (pain, arthritis), Fosamax (Osteoporosis), Singulair (Asthma), and Propecia (Hair Loss), and assisted team in winning the team leadership award for 2001.
- Analyzed competitor data to determine pricing strategy and competitive advantages.
- Attended industry events and trade shows to build relationships with prospects.
- Reviewed weekly and monthly performance metrics to evaluate progress against goals.
- Followed up with customers post-sale to ensure satisfaction and address any issues.
- Monitored inventory levels to ensure adequate stock availability at all times.
- Identified new opportunities for growth by identifying untapped markets or niches.
- Demonstrated product features and benefits to potential customers.
- Created presentations outlining product offerings, value proposition, and ROI analysis.
- Participated in developing effective sales plans targeting key markets or segments.
- Managed customer accounts throughout the entire sales cycle from inquiry to purchase order.
- Ensured that all sales objectives were met within established timelines.
- Generated leads through cold calling, networking, and referrals.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Appointed as Long-Term Care National Sales Representative for 1stand 2nd quarter 2003.
- Assigned to work directly with regional LTC Pharm D to grow business and market share in LTC market
- Facilitated and met with Medical providers in LTC facilities presenting product portfolio that should be utilized by LTC patients
Education
Master of Arts - SpeechLanguage Pathology
SC State University
Bachelor of Arts - English/Communications
Columbia College
Skills
- Salesforce
- Microsoft Excel
- Contract negotiation
- Cross-functional collaboration
- Client retention and acquisition
- CRM software
- Excellent and Effective Communication and Presentation skills
- Revenue growth
- Pricing strategy
- Laboratory equipment knowledge(eg, PCR machines, centrifuges) understanding of laboratory procedures and workflows, familiarity with relevant regulations(eg, HIPPA, CLIA)
- Full-cycle sales process
Affiliations
- ASPIRE
- OWN IT
- EMERGING LEADERS
- ADVOCACY AMBASSADOR NC
- BLACK AUTHOR'S ASSOCIATION
- NATIONAL WRITER'S ASSOCIATION
- MEALS ON WHEELS VOLUNTEER
- ANTI-BULLYING ADVOCATE
Certification
- Salesforce
- ASHA Certification in Clinical Competence in Speech Language Pathology
Publications
- Let Me Be Your Coach, 2010
- Brandon the Bully Meets Nina-No More, 2016
- Brandon the Bully Meets Nina-No More Audiobook, 2022
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$100000/yr - $200000/yrTimeline
Senior Regional/National Account Sales Manager
McKesson Medical-Surgical
2019.10 - Current
Certified Speech Language Pathologist
Carolinas HealthCare
2016.02 - 2019.08
Certified Speech Language Pathologist
Wadesboro Primary Elementary School
2014.08 - 2016.06
Pharmaceutical Sales Representative
Technekes
2013.03 - 2014.02
Senior Executive Sales Professional
Merck Pharmaceuticals
2008.06 - 2010.01
Senior Professional Sales Representative
Merck Pharmaceuticals
2004.06 - 2008.06
Professional Sales Representative II
Merck Pharmaceuticals
2001.06 - 2004.06
Professional Sales Representative
Merck Pharmaceuticals
1999.01 - 2001.06
Master of Arts - SpeechLanguage Pathology
SC State University
Bachelor of Arts - English/Communications
Columbia College