Phyllis Burts
Rockledge,Florida
Summary
Results-driven Property Manager experienced in property operations, financial management, tenant relations, and regulatory compliance. Fostered tenant relationships and negotiated lease agreements to achieve high occupancy rates, while implementing strategic improvements that enhanced operational efficiency and profitability. Managed multiple properties with a focus on delivering exceptional client satisfaction.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Marmalade Restaurant
Rockledge, FL
05.2024 - 08.2026
- Managed Marmalade Restaurant dining room service and daily front-of-house operations
- Managed day-to-day operations of a restaurant, including scheduling, budgeting, and inventory control.
- Supervised servers to ensure efficient service during peak meal periods
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained staff on guest service standards and restaurant procedures to enhance the guest experience.
- Monitored food quality, cleanliness, and presentation across dining areas
- Addressed guest concerns with empathy and professionalism and resolved service issues with calm communication
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Enforced safety, sanitation, and health code compliance throughout operations
Property Manager
Fogelman Properties
, North Florida
08.2018 - 08.2023
- Manages overall accountability for the operational and financial performance of the property portfolio.
- Aligned performance metrics with operational strategy, enforcing company policy and supporting employee development and training.
- Supervise team of 6 and monitor financial operations to ensure compliance with budgets.
- Monitored budgets to ensure financial and operational efficiency across properties.
- Ensures all property-related marketing and advertising campaigns are aligned with the Company's strategic vision and branding.
- Provides guidance to the management team, advises on solutions, and monitors related outcomes.
- Managed operations for 312 residential units.
Property Manager
Chartwell Management LLC
, North Florida
10.2016 - 08.2018
- Manages overall accountability for the operational and financial performance of the property portfolio.
- Monitors budgets and ensures financial and operational efficiency for the properties.
- Prepares annual operating budgets for the organization's portfolio.
- Driven performance metrics aligned with operational strategy to enforce company policy and procedure, employee development and training.
- Guided the management team by advising on solutions and monitoring related outcomes.
- Aligned property-related marketing and advertising campaigns with the company's strategic vision and branding.
- Reviews marketing, leasing, and vacancy reports with staff and monitor leasing and occupancy goals.
- Managed a portfolio of 312 residential units
District Manager
Elon Property Management
, North Florida
04.2014 - 09.2016
- Manages overall accountability for the operational and financial performance of the property portfolio.
- Supervised the management team and monitored financial operations to ensure budget compliance.
- Driven performance metrics aligned with operational strategy to enforce company policy and procedure, employee development and training.
- Monitors budgets and ensures financial and operational efficiency of the assigned properties.
- Prepares annual operating budgets for the organization's portfolio.
- Conducts regular visits to properties within the portfolio to assess growth and areas of development.
- Works with the management team and Human Resources to address staffing needs and employee relations.
- Guided management team, advised on solutions, and monitored outcomes.
- Reviews marketing, leasing, and vacancy reports with staff and monitor leasing and occupancy goals.
Education
West End High School
Birmingham, ALSkills
- Restaurant operations
- Front of house management
- Staff scheduling
- Inventory control
- Budget management
- Food safety compliance
- Employee training
- Hiring coordination
- Menu development
QUALIFICATIONS
Excellent communication and problem-solving skills with over 10 years of combined customer service and management.
REFERENCES & SALARY
References and salary available upon request.
Timeline
Restaurant Manager
Marmalade Restaurant
05.2024 - 08.2026
Property Manager
Fogelman Properties
08.2018 - 08.2023
Property Manager
Chartwell Management LLC
10.2016 - 08.2018
District Manager
Elon Property Management
04.2014 - 09.2016
West End High School