Phyllis Cherry
San Diego,CA
Summary
At UCSD Health, I excelled as a Patient Services Representative, mastering HIPAA compliance and enhancing patient satisfaction through effective complaint resolution and time management. Skilled in insurance verification and customer service, I significantly improved productivity by prioritizing tasks and streamlining appointment scheduling.
Developed strong communication and problem-solving abilities in patient-centered environment, looking to transition into new field. Excelled in managing patient interactions and maintaining accurate records, ensuring smooth operations. Eager to apply transferrable skills in new and challenging role.
Overview
31
31
years of professional experience
4
4
Certification
Work History
Patient Services Representative
UCSD Health
09.1992 - 07.2023
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Education
Associate of Applied Science - Mental Health
San Diego City College
San Diego, CA05-2025
Associate of Science - Behavioral Sciences
San Diego City College
San Diego, CA05-2023
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
- Medical terminology
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 12 in the development of revenue cycling.
- Supervised team of 5 staff members.
Certification
- HIPAA Compliance Certification.
- Medical Terminology.
- Mental Health "Be There" Certificate. Born this way foundation.
- QPR Suicide Prevention Gatekeeper Certificate.
Languages
English.
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved low payment issues from insurance companies which led to correct payment.
- Achieved payment by completing appeals with accuracy and efficiency.
Timeline
Patient Services Representative
UCSD Health
09.1992 - 07.2023
Associate of Applied Science - Mental Health
San Diego City College
Associate of Science - Behavioral Sciences
San Diego City College
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