Dynamic professional with a proven track record at Staples Incorporated, adept at multitasking in high-paced environments and excelling in customer resolution. Skilled in Microsoft Word and effective communication, consistently enhancing customer loyalty and team efficiency. Achieved significant improvements in client satisfaction and operational smoothness through innovative problem-solving and meticulous scheduling.
Hi, I’m
Phyllis C. McCray
Raleigh,North Carolina
Summary
Overview
11
years of professional experience
Work History
Sassool Mediterranean Cafe
Cashier
04.2022 - 11.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Express Staffing
Administrative Assistant
03.2022 - 11.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Fellowships Health Resources
Certified Peer Support Specialist
04.2017 - 03.2019
Job overview
- Assisted in Outpatient group sessions
- Visited homes and institutions to engage clients
- Transported clients to and from appointments
- Assisted clients with other outside resources to ensure their success in recovery
- Maintained confidential reports on each clients progress
Fellowship Health Resources
Shuttle Van Driver
03.2016 - 03.2019
Job overview
- Improved customer relations by offering above-and-beyond support, including answering questions and suggesting local resources
- Protected passengers, vehicles, and general public by carefully following road rules
- Stayed in constant communication with dispatch staff and management, smoothly coordinating route changes
- Maintained current and updated knowledge of basic first aid and CPR
- Met schedule demands by planning efficient routes
Healing Transitions of Wake County
Shelter Monitor
12.2015 - 07.2017
Job overview
- Detailed client visits with thorough documentation and official reports
- Transported clients to medical, personal and program appointments
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions
- Kept all areas clean, organized and in line with company professional standards
Staples Incorporated
Customer Service Representative
08.2013 - 10.2015
Job overview
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Processed refunds, exchanges, and company credits for customers facing issues such as [Type]s and [Type]s
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
Education
NC H.O.P.ERaleigh, North Carolina
Certified Peer Support Specialist
University Overview
Brock port State UniversityBrockport, New York
Certified Peer Support Specialist
05.2017
University Overview
Skills
- Scheduling client appointments and making follow-up calls
- Work well in a team setting
- Microsoft Word
- Multitasking in high paced environments
- Excellent communication skills
Timeline
Cashier
Sassool Mediterranean Cafe
04.2022 - 11.2024
Administrative Assistant
Express Staffing
03.2022 - 11.2022
Certified Peer Support Specialist
Fellowships Health Resources
04.2017 - 03.2019
Shuttle Van Driver
Fellowship Health Resources
03.2016 - 03.2019
Shelter Monitor
Healing Transitions of Wake County
12.2015 - 07.2017
Customer Service Representative
Staples Incorporated
08.2013 - 10.2015
NC H.O.P.E
Certified Peer Support Specialist
Brock port State University
Certified Peer Support Specialist
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