Phyllis Edick
Sarasota
Summary
Accomplished leader desiring a position that utilizes the supervisory and customer service skills that I have developed over the course of my career.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
35
35
years of professional experience
Work History
Assistant Store Manager
The Home Depot
02.2017 - Current
- Hit every company metric 63 weeks in a row.
- Ranked # 9 out of 115 stores for Cashier Metrics
- Became District Trainer for new Front End Managers after 6 months in position
- Assist Store Manager with all aspects of running a $85m store
- Supervise and train staff
- Collaborate with team leaders on setting and achieving team-specific goals
- Control inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sale and product demonstrations
- Write store schedules
- Interact with customers and resolve complaints, while providing excellent customer service
Cafe-Bakery Supervisor
Sam’s Club (Wal-Mart)
Sarasota
03.2006 - 02.2017
- Increased sales in three months.
- Received two Outstanding Associate Awards during the first six months of employment.
- Joined the Safety Committee and within three months, became the Safety Coordinator, providing a safe work and shopping environment for all associates and members.
- Provide outstanding member service at all times.
- Ensure outstanding quality products to every member.
- Ensure company standards are met at all times.
- Oversee daily operation of the work area, including following: schedules for 20+ associates; ordering for both cafe and bakery departments; coach, train, and mentor all associates; plan-o-grams; new programs; sales tracking to minimize shrink and maximize profit.
- Prepare and maintain inventory and production records.
Medical Transcriptionist
AM Clerical
Port Charlotte
03.2006 - 03.2009
- Ability to work independently.
- Learned the dynamics of transcribing in six months while working with a local physician.
- Ran a home based office successfully while providing my child with a home education.
- Transcribe physician’s notes from tape to hard copy.
- Provide outstanding customer service to all physicians and staff.
- Provide timely return of all documents, ensuring each was up to physician’s standards.
- Send correspondence to other physicians, patients, attorneys.
Deli – Bakery Manager
Sweetbay Supermarket
Sarasota
06.1991 - 09.2006
- Built an excellent work 'team'.
- Successfully lead team in a top ranking store for six years.
- Provided excellent customer service to ensure satisfied return customers.
- Taught and learned how to have fun while still following the 'rules'.
- District Training Manager for Deli-Bakery.
- Worked with store management to open communication throughout the store.
- Trained, coached and mentored new managers throughout the district.
- Oversee daily operation and supervision of the entire deli and bakery departments and all associates.
- Schedule associates to maximize sales during peak times.
- Utilize all company programs to maximize sales and reduce shrink to return a greater profit.
- Train, coach, and mentor all associates to perform at their maximum potential.
- Provide outstanding customer service at all times.
- Ensure operation of both departments as per company policies.
- Maintain excellent communication throughout entire department and the store to ensure a greater work environment for every associate and a more enjoyable shopping experience.
- Observe and comply with company and state sanitation and safety requirements.
- Recognize achievements by all associates and supply constructive criticism when needed.
Education
Bacholer’s Degree - Business Management
Stockton University
Galloway, New JerseyReferences
References are available upon request.
Timeline
Assistant Store Manager
The Home Depot
02.2017 - Current
Cafe-Bakery Supervisor
Sam’s Club (Wal-Mart)
03.2006 - 02.2017
Medical Transcriptionist
AM Clerical
03.2006 - 03.2009
Deli – Bakery Manager
Sweetbay Supermarket
06.1991 - 09.2006
Bacholer’s Degree - Business Management
Stockton University