Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phyllis hitchcock

LEESBURG,FL

Summary

Dedicated Customer Service Representative with proven skills in problem-solving and active listening. Experienced in resolving customer inquiries and training new staff, ensuring high satisfaction and loyalty.

Overview

1
1
Language
8
8
years of professional experience

Work History

Customer Service Representative

Pearl Interactive Network
Atlanta, GA
10.2020 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Advised on the tools needed to resolve issues and websites available
  • Developed comprehensive knowledge of product offerings to assist customers efficiently.
  • Guided step-by-step to complete tasks
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Fiserv
Lincoln, NE
08.2018 - 09.2020

handled inquiries regarding credit card balances, providing accurate information to assist customers

explained the transactions on account

processed lost and missing card replacements

disputed unknown transactions

Education

High School Diploma -

UMRHS
Canada
06-1983

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Pearl Interactive Network
10.2020 - Current

Customer Service Representative

Fiserv
08.2018 - 09.2020

High School Diploma -

UMRHS
Phyllis hitchcock