Phyllis Johnson
Rome,GA
Summary
Accomplished Group Leader at Neaton Rome Inc., adept in operations management and motivational skills, significantly enhancing productivity and job satisfaction. Demonstrated expertise in verbal and written communication, leading to improved patient care at Northwest Regional Hospital. Proven track record in fostering customer loyalty at Arby's Restaurant through exceptional service and complaint handling.
Overview
22
22
years of professional experience
Work History
Group Leader
Neaton Rome Inc.
12.2013 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Mentored team members for skill development, resulting in enhanced productivity and job satisfaction.
- Managed daily production schedules, ensuring timely completion of projects and meeting customer demands.
Health Services Technician
Northwest Regional Hospital
03.2003 - 07.2011
- Educated patients regarding disease prevention strategies, promoting long-term health and wellness through informed decision-making processes.
- Improved patient satisfaction by providing efficient and accurate health services.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
Cashier
Arby's Restaurant
04.2009 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
GED -
Georgia Northwestern Technical College
Rome, GA12.2001
Skills
- Classroom Management
- Verbal and written communication
- Complaint Handling
- Motivational Skills
- Product Assembly
- Operations Management
Timeline
Group Leader
Neaton Rome Inc.
12.2013 - Current
Cashier
Arby's Restaurant
04.2009 - 02.2011
Health Services Technician
Northwest Regional Hospital
03.2003 - 07.2011
GED -
Georgia Northwestern Technical College
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