Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shianne Irlanda

Conroe,TX

Summary

Dedicated and driven with experience in management and customer service. As a Burger King Manager, I demonstrated strong leadership skills by effectively managing a team of employees, ensuring high standards of service and operational efficiency. In my role as a Group Leader, I successfully planned and implemented engaging lessons while overseeing the well-being and development of children. Additionally, as an Office Associate, I excelled in organizational tasks and customer relations, resolving issues promptly to enhance the customer experience. Committed to fostering a positive work environment and achieving team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Group Leader

Magnolia ISD
Magnolia, TX
06.2022 - 09.2024
  • Developed and implemented group activities to promote team building and collaboration.
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.
  • Provided one-on-one support for special needs students.
  • Developed positive relationships with parents and guardians of students.
  • Participated in professional development workshops related to teaching techniques.
  • Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.

Office Associate

Ultimate Arena
Magnolia, TX
05.2024 - 07.2024
  • Answered telephone inquiries from customers and vendors regarding office operations.
  • Inputted data into computer systems in an accurate and timely manner.
  • Maintained a clean work area by organizing desks and shelves on a regular basis.
  • Greeted visitors at the front desk in a polite manner while providing assistance when needed.
  • Resolved customer complaints via phone or email in a professional manner.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

Manager

Burger King
Magnolia, TX
02.2023 - 08.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored staff performance and addressed issues.

Education

High School Diploma -

Magnolia High School
Magnolia, TX
05-2023

Some College (No Degree) -

Sam Houston State University
Huntsville, TX

Skills

  • Health and safety procedures
  • Continuous Improvement
  • Issue Resolution
  • Classroom Management
  • Child Development
  • Scheduling
  • Data Entry
  • File Organization
  • Marketing
  • Team Leadership
  • Time Management
  • Project Management
  • Staff Management

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification - OSHA.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • FSPCA Preventive Controls for Human Food Certificate – FSPCA, partnered with the FDA.

Timeline

Office Associate

Ultimate Arena
05.2024 - 07.2024

Manager

Burger King
02.2023 - 08.2023

Group Leader

Magnolia ISD
06.2022 - 09.2024
  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
  • Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification - OSHA.
  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • FSPCA Preventive Controls for Human Food Certificate – FSPCA, partnered with the FDA.

High School Diploma -

Magnolia High School

Some College (No Degree) -

Sam Houston State University
Shianne Irlanda