Phyllis Manning
SUPERVISOR TRANSPORTATION
Raleigh,NC
Summary
Dynamic Supervisor at UPS with a proven track record in training and mentoring teams to enhance operational efficiency. Skilled in strategic planning and complex problem-solving, I successfully improved customer satisfaction through effective communication and timely issue resolution. Committed to fostering a motivated workforce while ensuring adherence to quality standards.
Overview
42
42
years of professional experience
Work History
Supervisor
UPS
Raleigh, NC
06.1983 - 01.2025
- Trained new team members on safety protocols and operational procedures.
- Supported daily operations by coordinating package sorting and loading processes.
- Monitored workflow to ensure efficiency and adherence to company standards.
- Collaborated with team to optimize delivery schedules and minimize delays.
- Engaged in inventory management, ensuring accurate tracking of packages and supplies.
- Implemented quality control measures to maintain service excellence during peak periods.
- Facilitated communication between departments to enhance operational effectiveness.
- Adapted quickly to changing priorities while maintaining productivity levels within the team.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associate of Science - Computer Programming
Hardbarger Junior College of Business
Raleigh, NC05.1983
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Strategic planning
Inventory control
Staff development
Staff discipline
Analytical thinking
Team building
Processes and procedures
Operations management
Process improvement
Process monitoring and improvement
Project management
Relationship building
Schedule development
Policy enforcement
Project planning
Priority management
Conflict resolution
Timeline
Supervisor
UPS
06.1983 - 01.2025
Associate of Science - Computer Programming
Hardbarger Junior College of Business