Phyllis Mason
Albany,United States
Overview
13
13
years of professional experience
Work History
Direct Support Staff
Normal Life
Albany, GA
05.2013 - Current
- Charted and recorded information in client files
- Quickly responded to crisis situations when severe mental health and behavioral issues arose
- Documented all patient information including service plans, treatment reports and progress notes
- Administered medication to patients presenting serious risk of danger to themselves and others.
Specimen Processor
Infinity Labs
Americus, GA
01.2016 - 01.2017
- Provided customer service and answered any questions made available.
- Collected Specimen from those being tested.
- Processed and filled out paperwork for those being tested and sent off all specimen.
Cashier
Walmart
Albany, GA
03.2012 - 02.2017
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Assisted customers with store and product complaints
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Stocked and rotated inventory regularly.
Education
Diploma - Electronics Technology
Albany Technical College
Albany, Ga04.2010
Diploma -
Monroe Comprehensive High School
Albany, Ga05.2007
Skills
- Strong organizational skills
- Telecommunication skills
- Customer service
- Active listening skills
- Computer skills
- Microsoft Word
- Telephone Skills
- Typing
Accomplishments
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.
Career Overview
Highly enthusiastic professional with nine years client interface experience.
Timeline
Specimen Processor
Infinity Labs
01.2016 - 01.2017
Direct Support Staff
Normal Life
05.2013 - Current
Cashier
Walmart
03.2012 - 02.2017
Diploma - Electronics Technology
Albany Technical College
Diploma -
Monroe Comprehensive High School