Phyllis McCall
Port Leyden,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Upstate Caring Partners
Utica, NY
02.2023 - 04.2026
- Assisted individuals in daily living activities and personal care needs.
- Facilitated communication between clients and family members, strengthening relationships and enhancing client support.
- Implemented behavior management techniques to foster client development.
- Maintained accurate documentation of client progress and incidents, ensuring continuity of care and informed decision-making.
- Collaborated with healthcare professionals to coordinate care plans for clients.
- Provided emotional support and companionship, promoting client comfort and improving overall well-being.
Owner/Operator
Railroad Redemption Center
Boonville, NY
11.2021 - 11.2022
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of recycling and redemption processes.
- Supervised staff to ensure efficient workflow and compliance with safety standards.
- Implemented training programs for new employees on operational procedures.
- Maintained inventory records and organized materials for processing.
- Communicated with customers to address inquiries and resolve issues promptly.
- Developed relationships with local businesses for material sourcing and partnerships.
- Coordinated schedules and assignments to optimize team productivity.
Elderly Caretaker
Self Employed
Milpitas, CA
11.2019 - 12.2020
- Assisted with daily living activities including bathing and dressing.
- Provided companionship and emotional support to elderly clients.
- Managed medication schedules and ensured timely administration.
- Monitored health conditions and reported changes to healthcare providers.
- Prepared nutritious meals based on dietary needs and preferences.
- Coordinated transportation for medical appointments and social outings.
Elderly Caretaker
Self-employed
Port Leyden, NY
09.2012 - 10.2019
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Assisted with daily living activities including bathing and dressing.
- Managed medication schedules and ensured timely administration.
- Monitored health conditions and reported changes to healthcare providers.
- Prepared nutritious meals based on dietary needs and preferences.
- Provided companionship and emotional support to elderly clients.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
Inside Sales Representative
Exis Inc
San Jose, CA
03.2000 - 06.2003
- Developed relationships with clients to understand their needs and provide solutions.
- Responded promptly to customer inquiries via phone and email communications.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Followed up on pending orders and inquiries in a timely manner.
- Managed customer accounts and maintained updated records in CRM systems.
Education
Some College (No Degree) -
Ashworth College
Norcross, GASkills
- Documentation accuracy
- Customer relationship management
- Staff supervision
- Inventory management
- Communication skills
- Problem solving
- Time management
Timeline
Direct Support Professional
Upstate Caring Partners
02.2023 - 04.2026
Owner/Operator
Railroad Redemption Center
11.2021 - 11.2022
Elderly Caretaker
Self Employed
11.2019 - 12.2020
Elderly Caretaker
Self-employed
09.2012 - 10.2019
Inside Sales Representative
Exis Inc
03.2000 - 06.2003
Some College (No Degree) -
Ashworth College