Hannah Watson
Burleson,TX
Summary
Demonstrated ability to maintain detailed client records and reports, ensuring accuracy and confidentiality while coordinating schedules for multiple clients. Effectively communicated with clients and team members to provide support and resolve issues, showcasing strong organizational skills. Managed unexpected situations with calmness, applying problem-solving abilities to enhance service delivery. Trained new staff on best practices, contributing to a collaborative team environment and improving overall operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
St. Joseph Home of Cincinnati
Sharonville, OH
11.2024 - 01.2026
- Maintained detailed client records and reports, ensuring accuracy and confidentiality
- Coordinated schedules and activities for multiple clients, demonstrating strong organizational skills.
- Communicated effectively with clients, family members, and team members to provide support and resolve issues.
- Handled unexpected situations calmly, applying problem-solving and critical thinking skills.
- Assisted individuals with daily living activities, ensuring safety and promoting independence in a supportive environment.
- Monitored client progress and reported changes, facilitating timely adjustments to care plans and interventions.
- Trained and mentored new staff on best practices, fostering a collaborative and effective team dynamic.
- Engaged clients in recreational activities, promoting social interaction and mental well-being within the community.
- Conducted safety checks and ensured a clean environment, contributing to a safe and welcoming atmosphere for clients.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Activities Assistant
Grace Lutheran Foundation
Altoona, WI
03.2024 - 06.2024
- Assisted with memory care/assisted living activities
- Created games/activities for residents
- Assisted with throwing parties for residents. Birthdays, holidays, etc..
- Singing/Piano Playing with residents during music therapy
- Served food during meal times
- Assisted with cutting residents food, pouring drinks, feeding.
- Assisted in the planning and execution of engaging activities, enhancing resident participation and community engagement.
- Coordinated with staff to implement a diverse range of recreational programs, fostering social interaction among residents.
- Developed and maintained positive relationships with residents, ensuring their needs and preferences were addressed promptly.
- Organized logistics for events, including scheduling, supplies, and transportation, resulting in seamless and enjoyable experiences.
- Maintained accurate records of activities and resident involvement, contributing to compliance and reporting requirements.
- Kept activities spaces organized, clean and tidy.
Package Handler
Amazon Warehouse
Hebron, KY
11.2022 - 02.2023
- Processed and sorted high volumes of packages in fast-paced environments.
- Utilized scanning systems and digital tracking tools for inventory accuracy.
- Assisted in loading/unloading shipments and organizing warehouse inventory.
- Met productivity and safety standards consistently.
- Collaborated with team members to ensure efficient operations.
Package Handler
Walmart
Haslet, TX
10.2021 - 08.2022
- Maintained accurate inventory records and ensured timely processing of shipments, demonstrating strong attention to detail and organizational skills.
- Loaded and unloaded packages efficiently, ensuring accurate inventory counts and minimizing delays in processing operations.
- Sorted packages by destination and size, maintaining an organized workflow and improving shipping accuracy.
- Operated material handling equipment safely to transport packages, adhering to safety protocols and enhancing operational efficiency.
- Conducted regular inspections of equipment and work areas, promoting a safe environment and preventing workplace accidents.
- Assisted in training new employees on package handling procedures, fostering teamwork and increasing productivity.
- Collaborated with a team to meet strict daily production and delivery deadlines.
Cashier
Rice Master
Burleson, TX
09.2020 - 02.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and maintaining a balanced cash register.
- Assisted customers with inquiries and product selections, providing exceptional service to enhance shopping experiences.
- Restocked merchandise and organized displays regularly, contributing to a clean and appealing store environment.
- Monitored inventory levels and reported discrepancies, helping to minimize stock shortages and improve product availability.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits to the store.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours and enhancing efficiency.
- Trained new cashiers on register operations and customer service standards, promoting a consistent service approach.
- Maintained compliance with health and safety regulations, ensuring a safe shopping environment for customers and staff.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Package Handler
UPS
Haslet, TX
08.2019 - 09.2019
- Scan and label packages
- Audit Packages
- Move packages and manage the package belt.
Crew Member
McDonald's
Burleson, TX
03.2019 - 07.2019
- Provided high-volume customer service in fast-paced settings.
- Processed cash and electronic payments accurately.
- Resolved customer concerns professionally.
- Maintained cleanliness and organization of work areas.
Education
High school diploma or GED -
Burleson High School
BurlesonSkills
- Staff training
- POS system operation
- Time management
- Compliance adherence
- Customer engagement
- Documentation accuracy
- Conflict resolution
- Organizational skills
- Multitasking and organization
- Administrative Support & Office Organization
- Customer Service & Client Communication
- Scheduling & Appointment Coordination
- Record Keeping & Documentation
- Data Entry & Attention to Detail
- Multitasking in Fast-Paced Environments
- Problem Solving & Conflict Resolution
- Team Collaboration & Professional Communication
- Cash Handling & Transaction Accuracy
- Time Management & Deadline Adherence
Certification
- First Aid CPR AED, 11/01/26
- First Aid Certification
- CPR Certification
- Driver's License
Languages
- American Sign Language
- English, Fluent
- American Sign Language, Beginner
Timeline
Direct Support Professional
St. Joseph Home of Cincinnati
11.2024 - 01.2026
Activities Assistant
Grace Lutheran Foundation
03.2024 - 06.2024
Package Handler
Amazon Warehouse
11.2022 - 02.2023
Package Handler
Walmart
10.2021 - 08.2022
Cashier
Rice Master
09.2020 - 02.2021
Package Handler
UPS
08.2019 - 09.2019
Crew Member
McDonald's
03.2019 - 07.2019
High school diploma or GED -
Burleson High School