PHYLLIS MCKNIGHT
Paterson,NJ
Summary
Cultivated a collaborative work environment while optimizing processes and enhancing operational efficiency through effective communication.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Dent Temps
Denville, NJ
12.2012 - Current
- Supported dental operations and patient care by managing chair-side assistance, scheduling, and sterilization processes.
- Maintained accurate documentation and ensured compliance with OSHA and HIPAA standards.
- Collaborated with practitioners and administrative staff to optimize patient flow and service delivery.
- Trained new team members on process improvements and safety procedures, fostering a culture of teamwork and accountability.
Customer Service Representative
H&R Block
Montclair, NJ
02.2025 - 04.2025
- Delivered exceptional client service and administrative support in a high-volume tax preparation environment.
- Assisted in maintaining accurate client data and records while ensuring compliance with privacy and confidentiality standards.
- Streamlined client intake and scheduling processes, reducing wait times and improving overall efficiency.
- Applied active listening and problem-solving skills to enhance client satisfaction and retention.
Education
MBA - Business Administration and Management
Colorado Technical University
Colorado Springs, CO07.2025
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2024
Skills
- Strategic HR Planning
- Employee Relations
- Performance Management
- Recruitment & Onboarding
- HR Policy & Compliance
- Leadership Support
- Change Management
- Employee Engagement
ADDITIONAL INFORMATION
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), HRIS systems, and digital communication tools.
- Committed to professional development and continuous learning in HR leadership and strategic management.
Timeline
Customer Service Representative
H&R Block
02.2025 - 04.2025
Dental Assistant
Dent Temps
12.2012 - Current
MBA - Business Administration and Management
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University