PHYLLIS MCKNIGHT
Paterson
Summary
Dynamic HR professional skilled in strategic planning, employee relations, and performance management. Demonstrated success in training teams, optimizing processes, and ensuring compliance with policy standards to drive organizational effectiveness.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Dent Temps
Denville
12.2012 - Current
- Supported dental operations and patient care by managing chair-side assistance, scheduling, and sterilization processes.
- Maintained accurate documentation and ensured compliance with OSHA and HIPAA standards.
- Collaborated with practitioners and administrative staff to optimize patient flow and service delivery.
- Trained new team members on process improvements and safety procedures, fostering a culture of-teamwork and accountability.
Customer Service Representative
H&R Block
Montclair
02.2025 - 04.2025
- Delivered exceptional client service and administrative support in a high-volume tax preparation-environment.
- Assisted in maintaining accurate client data and records while ensuring compliance with privacy and-confidentiality standards.
- Streamlined client intake and scheduling processes, reducing wait times and improving overall efficiency.
- Applied active listening and problem-solving skills to enhance client satisfaction and retention.
Education
MBA - Business Administration and Management
Colorado Technical University
Colorado Springs, COBachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Strategic HR Planning
- Employee Relations
- Performance Management
- Recruitment & Onboarding
- HR Policy & Compliance
- Leadership Support
- Change Management
- Employee Engagement
Additional Information
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), HRIS systems, and digital communication tools., Committed to professional development and continuous learning in HR leadership and strategic management.
Timeline
Customer Service Representative
H&R Block
02.2025 - 04.2025
Dental Assistant
Dent Temps
12.2012 - Current
MBA - Business Administration and Management
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University