Summary
Overview
Work History
Education
Skills
Timeline
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Phyllis Moore-Shelby

Huntersville,NC

Summary

Results-driven and highly qualified professional with over 25 years of Airline industry experience. Various positions held, from Leadership roles to Initial Instructor/Facilitator. Conducted monthly membership meetings and educational secessions in the capacity of a Union Representative. Being an advocate for the Flight Attendant body.

Alaska Airlines December 1, 2016-May 2017

  • Complying with all applicable FARs, TSA, DOT regulations, company procedures and policies.
  • Performing the correct and timely completion of all duties assigned by either the company or Captain

Northwest Airlines May 1998 - May 2012

  • Performing duties in a professional, efficient and cordial manner at all times when on duty.
  • Completing of records and reports as required.

Initial Instructor/Facilitator January 2001 - Sept 2001

Union Agent for Independent Flight Attendant Union, based in Hawaii

CISM Leader (Critical Incident Stress Management)

Assist team members involved in any Incidents, crashes or mishaps.

Continental Airlines

  • Maintaining a high degree of crew coordination and professionalism.

Overview

2
2
years of professional experience

Work History

Patient Care Technician

Novant Health, Inc
03.2024 - Current
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among the 20 staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating the well-being of all patients.

Lifestyle Director

FirstServices Residential
09.2023 - 01.2024
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
  • Managed the Lifestyle department's $70,000 budget efficiently to maximize resources and provide high-quality programming.
  • Provided personalized experiences through one-on-one consultations assisting residents in finding suitable activities matching their personal interests.

Lifestyle Director

CAMS Residential Management
04.2023 - 09.2023
  • Continuously researched new trends and ideas in senior living to stay current on best practices for lifestyle programming.
  • Developed strategic plans for the growth and expansion of lifestyle offerings in line with community goals and objectives.
  • Served as liaison between management staff and residents regarding communication about upcoming events or changes in scheduling or programming for each quarter of the calendar.

Lead Concierge

Belltown Count Townhomes
06.2022 - 03.2023
  • Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
  • Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
  • Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.

Education

Associate of Arts - Wine Technology

South Seattle College - Northwest Wine Academy
Seattle, WA
05.2019

Skills

  • Patient Education
  • Mobility Assistance
  • Student assessments
  • Customer Service
  • Crew Resource Management
  • Quality Assurance
  • Administrative Support
  • Meeting facilitation
  • Business Correspondence Writing
  • Teamwork and Collaboration
  • Goal Setting
  • Grievance handling

Timeline

Patient Care Technician

Novant Health, Inc
03.2024 - Current

Lifestyle Director

FirstServices Residential
09.2023 - 01.2024

Lifestyle Director

CAMS Residential Management
04.2023 - 09.2023

Lead Concierge

Belltown Count Townhomes
06.2022 - 03.2023

Associate of Arts - Wine Technology

South Seattle College - Northwest Wine Academy
Phyllis Moore-Shelby