PHYLLIS MORRISON
Philadelphia,PA
Summary
Experience Medical Office Assistant with 5+ years of success in improving patient satisfaction and increasing revenue for healthcare organizations. Skilled in implementing patient scheduling systems, managing medical office supplies, and developing patient education programs. Proven ability to streamline processes, reduce wait times, and ensure compliance with HIPAA regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
KLS Services
Philadelphia, PA
02.2018 - 05.2022
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results
Mail Handler
United State Postal Services
Philadelphia, PA
11.2019 - 03.2020
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Attached identification materials to packages and envelopes for delivery tracking and sorting and used automated mail processing equipment to sort and collate mail
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods
Certified Home Health Aide
Hands From The Heart
Philadelphia, PA
07.2017 - 10.2018
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Monitored progress and documented patient health status changes to keep care team updated and provided mobility assistance such as walking and regular exercising
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
Patient Support Technician
Hahnemann Hospital
Philadelphia, PA
08.2012 - 09.2017
- Delivered front-office administrative support, shared general information, and employed clinical knowledge when assisting patients
- Performed basic nursing care, simple and complex procedures, multiple treatments, waived testing, and transport assigned patient
- Wiped down equipment with proper cleaning products after each patient transports to reduce instances of infection
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Home Health Aide
Private Homecare
Philadelphia, PA
09.2012 - 03.2014
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
Education
Certification - Clinical Medical Assistant
Stepful
Philadelphia, PA02-2025
High School Diploma -
Penn Foster Career School
Philadelphia, PA11.2021
Associate of Science - Health Information Management
Ultimate Medical Academy
Clearwater, FLSkills
- Strong Verbal and Communication
- Written
- Communication and Interpersonal Skills
- Attention to Detail and Accuracy
- Organization and Time Management
- Multitasking and Prioritization
- Empathy and Compassion
- Adaptability and Flexibility
- Problem Solving and Critical Thinking
- Teamwork and Collaboration
- Professionalism and Ethics
- Computer and Technology Skills
- Customer Service and Patient Care
- Stress Management and Resilience
- Proficient in Epic
- Measuring vital signs
- Testing glucose levels
- Preparing treatment rooms for exams
- Recording information on patient charts
- Updating digital schedules and appointments
- Documenting Vital Signs
- Transcribing Orders
- Arranging Transportation
- Analytical and Critical Thinking
- Clerical Support
Certification
- Certified Medication Technician
- Certified Temporary Nurse Aide
- CHHA - Certified Home Health Aide
- Certified First Aid Safety /AED/CPR
Timeline
Mail Handler
United State Postal Services
11.2019 - 03.2020
Medical Office Assistant
KLS Services
02.2018 - 05.2022
Certified Home Health Aide
Hands From The Heart
07.2017 - 10.2018
Home Health Aide
Private Homecare
09.2012 - 03.2014
Patient Support Technician
Hahnemann Hospital
08.2012 - 09.2017
Certification - Clinical Medical Assistant
Stepful
High School Diploma -
Penn Foster Career School
Associate of Science - Health Information Management
Ultimate Medical Academy
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