Phyllis Oldham
MILWAUKEE,WI
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Customer Care, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
10
10
years of professional experience
Work History
Crisis Response Specialist
IMPACT 211
02.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Business Assistant
Meridian Endodontics & Periodontics
07.2023 - 09.2024
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Patient Service Representative
Rush Kids Pediatric Therapy
08.2022 - 07.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Communication Specialist
Community First Medical Center
11.2020 - 10.2022
- Conducted communications audits to identify areas of improvement and develop targeted action plans.
- Provided administrative support to senior team members.
- Coordinated successful events that fostered community connections and enhanced brand visibility.
- Wrote press releases for routine use and crisis management.
Customer Service Representative
MedVet Medical & Cancer Centers for Pets
10.2017 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Eligibility Specialist
Vein Clinics of America
01.2015 - 07.2017
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Education
Richard Daley College
Chicago, ILHigh School Diploma -
South Shore Academy
Chicago, IL06.2001
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
Timeline
Crisis Response Specialist
IMPACT 211
02.2024 - Current
Business Assistant
Meridian Endodontics & Periodontics
07.2023 - 09.2024
Patient Service Representative
Rush Kids Pediatric Therapy
08.2022 - 07.2023
Communication Specialist
Community First Medical Center
11.2020 - 10.2022
Customer Service Representative
MedVet Medical & Cancer Centers for Pets
10.2017 - 03.2020
Eligibility Specialist
Vein Clinics of America
01.2015 - 07.2017
Richard Daley College
High School Diploma -
South Shore Academy
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