Phyllis Poole
Winona,MN
Summary
Detail-oriented automotive professional with extensive experience in processing warranty claims and effectively communicating with customers and manufacturers. Proven ability to enhance customer satisfaction and operational efficiency through clear explanations of warranty terms and timely resolution of coverage discrepancies.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Warranty Administrator
Sugar Loaf Ford Lincoln
11.2022 - Current
- Processed warranty claims for customer vehicles efficiently and accurately.
- Communicated with manufacturers to resolve discrepancies in warranty coverage.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Assisted customers with warranty inquiries and provided clear explanations of terms.
Automotive Technician
Sugar Loaf Ford Lincoln
Winona, MN
11.2022 - Current
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Repaired and replaced faulty components such as batteries, tires, and exhaust systems.
- Performed routine maintenance tasks including oil changes and brake inspections.
- Collaborated with service advisors to explain repair needs to customers.
- Operated a variety of shop equipment safely and efficiently.
Automotive Service Advisor
Sugar Loaf Ford Lincoln
Winona, Minnesota
02.2025 - 06.2026
- Assisted customers in identifying vehicle service needs and recommended appropriate solutions.
- Scheduled service appointments and managed the daily workflow of the service department.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Communicated with technicians to ensure timely completion of vehicle repairs and maintenance.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Ensured a clean, organized service area to enhance the customer experience during visits.
- Processed customer payments for parts and labor charges using a point-of-sale system.
Automotive Technician
Fountain City Ford
11.2021 - 04.2022
- Diagnosed automotive issues using advanced diagnostic tools and equipment.
- Repaired engines, transmissions, and electrical systems efficiently and accurately.
- Executed vehicle reprogramming, oil changes, and warranty work to ensure optimal vehicle performance and customer satisfaction.
- Performed routine maintenance on vehicles following manufacturer specifications.
- Achieved completion of 39 Ford training modules to enhance technical skills and compliance with manufacturer standards.
Vehicle Detailer
06.2007 - 01.2020
- Cleaned and polished vehicles to enhance appearance and customer satisfaction.
- Provided customer care by cleaning and repairing vehicle interiors and refinishing exteriors, enhancing overall vehicle presentation.
- Inspected vehicles for damages and reported findings to management.
- Operated detailing equipment including vacuums, polishers, and pressure washers.
- Managed daily operations to maintain workflow efficiency and support team objectives.
Education
Automotive Technology -
Minnesota State College-Southeast Technical
Winona, MN07-2026
WINONA SENIOR HIGH SCHOOL -
01-2007
Skills
- Automotive repair and diagnostics
- Tire service and balancing
- Brake system inspection and repair
- Battery testing and replacement
- Vehicle maintenance and inspections
- Warranty administration and processing
- Team building and coordination
- Communication skills and customer service
- Microsoft Office proficiency
- Attention to detail in repairs
Certification
- Driver's License
- Ford Chassis Technician Certified
- Ford Drivetrain Technician Certified
- Ford Engine Technician Certified
- Ford Electric Vehicle Technician Certified
Additional Information
I am eager to learn new things that your company will offer.
Personal Information
Willing To Relocate: Anywhere
Timeline
Automotive Service Advisor
Sugar Loaf Ford Lincoln
02.2025 - 06.2026
Warranty Administrator
Sugar Loaf Ford Lincoln
11.2022 - Current
Automotive Technician
Sugar Loaf Ford Lincoln
11.2022 - Current
Automotive Technician
Fountain City Ford
11.2021 - 04.2022
Vehicle Detailer
06.2007 - 01.2020
Automotive Technology -
Minnesota State College-Southeast Technical