Phyllis Youngblood
Stafford,TX
Summary
Dedicated professional with extensive experience in administrative support and patient services. Known for implementing process improvements that streamline operations and enhance service delivery. Eager to leverage skills in staff training and organization to foster a collaborative work environment.
Overview
45
45
years of professional experience
Work History
Administrative Services Rep III
Texas Children's Hospital
02.1993 - 07.2026
- Coordinated patient appointments and managed scheduling to optimize efficiency within service areas.
- Provided exceptional customer service to patients and families, addressing inquiries and resolving issues effectively.
- Collaborated with multidisciplinary teams to ensure seamless communication and continuity of care for patients.
- Trained new staff on service protocols and best practices to maintain high standards of patient interaction.
- Led initiatives aimed at increasing patient satisfaction scores through targeted engagement strategies.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Administrative Assistant
The Foxboro Company
08.1981 - 01.1993
- Managed scheduling and calendar coordination for executive team, ensuring optimal time management.
- Facilitated communication between departments to streamline project workflows and improve collaboration.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Organized company events and meetings, coordinating logistics to ensure successful execution.
Education
GED -
Georgia Department of Education
Macon, GAEMT-B - Emergency Medicine
Hounton Community College
HoustonSkills
- Appointment scheduling
- Calendar coordination
- Administrative support
- Microsoft Excel
- Microsoft Outlook
- EPIC
- Customer support
- Problem resolution
- Staff training
- Database maintenance
Timeline
Administrative Services Rep III
Texas Children's Hospital
02.1993 - 07.2026
Administrative Assistant
The Foxboro Company
08.1981 - 01.1993
GED -
Georgia Department of Education
EMT-B - Emergency Medicine
Hounton Community College