Pia Caswell
Columbus,OH
Summary
Dynamic Concession Stand Lead with experience in customer service, inventory management, and staff training.
Overview
1
1
Language
1
1
year of professional experience
Work History
Concession Stand Lead
Gahanna Soccer Association
Gahanna, Ohio
09.2025 - Current
- Managed concession stand operations during events to ensure effective service. by cooking food, cleaning equipment, and balancing daily receipts.
- Oversaw daily operations of concession stand during soccer events to ensure smooth service.
- Coordinated cash handling and sales transactions at register, ensuring accurate and prompt service.
- Managed inventory of food and beverage supplies, optimizing for peak service times.
- Trained volunteers on customer service standards and food safety protocols to enhance compliance.
- Supervised staff during shifts to maintain compliance with policies and promote effective service.
- Delegated tasks to team members according to their strengths.
- Ensured cleanliness and organization of the concession area before and after events.
- Performed opening and closing duties such as restocking supplies and cleaning workstations at the end of each shift.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Ensured adherence to safety standards while preparing food items according to recipes.
Education
Gahanna Lincoln High School
Gahanna, OH08-2026
Skills
- Inventory management
- Food safety standards
- Cash handling
- Customer service
- Team leadership
- Conflict resolution
Languages
American Sign Languate
Limited
Timeline
Concession Stand Lead
Gahanna Soccer Association
09.2025 - Current
Gahanna Lincoln High School