Piatra Kobik
Pittsburgh,PA
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest experiences at The Yard Gastropub through exceptional customer service and strong multitasking abilities. Skilled in both team collaboration and efficient cash handling, my approach consistently boosts satisfaction and sales, showcasing a results-driven mindset with a blend of key hard and soft skills.
Overview
9
9
years of professional experience
Work History
Waitress
Backyard At Sole East
Montauk, NY
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress
Rockne’s
Kent, OH
09.2022 - 12.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
The Yard Gastropub
Pittsburgh, PA
09.2018 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Cashier
Twisted Meltz
Kent, OH
09.2021 - 09.2022
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
Cashier
Panera Bread
Pittsburgh, PA
09.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Happy Bowls
Montauk, NY
06.2016 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Retail Worker
Kelly B.
Montauk, NY
06.2016 - 08.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Fashion Design
Kent State University
Kent, OH05.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
Backyard At Sole East
05.2023 - Current
Waitress
Rockne’s
09.2022 - 12.2023
Cashier
Twisted Meltz
09.2021 - 09.2022
Waitress
The Yard Gastropub
09.2018 - 09.2023
Cashier
Happy Bowls
06.2016 - 08.2016
Retail Worker
Kelly B.
06.2016 - 08.2016
Cashier
Panera Bread
09.2015 - 09.2016
Bachelor of Arts - Fashion Design
Kent State University