PIERCE MELTON
Fontana,CA
Summary
Detail-oriented customer service professional with experience managing high call volumes, explaining complex federal regulations, and maintaining accurate claims and beneficiary records. Brings strong problem solving, analytical thinking, and communication skills to support eligibility decisions and responsive client service.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Social Security Administration
Los Angeles, California
10.2005 - 01.2025
Supported customer communication by answering high-volume unscreened phone calls through the national Social Security 800 line.
Resolved inquiries by explaining complex federal rules, regulations, and benefit amounts to people from diverse backgrounds.
Assisted eligibility determination by conducting structured interviews and reviewing information to assess initial or ongoing program eligibility.
Maintained record management by accessing and updating beneficiary and claim data in internal agency computer systems.
Education
ASSOCIATE -
Santa Barbara City College
Santa Barbara, Ca01-1988
Skills
- Customer service and support
- Eligibility assessment
- SSA expertise
- Regulatory knowledge
- Computer literacy
- Detail orientation
- Problem solving
- Analytical thinking
- Communication skills
Personal Information
Title: CUSTOMER SERVICE
LANGUAGES
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Timeline
Customer Service Representative
Social Security Administration
10.2005 - 01.2025
ASSOCIATE -
Santa Barbara City College