Pierce Parker Jr.
Gaithersburg,MD
Summary
With a proven track record at Sterling Jewelers Inc. and in the U.S. Navy, I bring decades of expertise in team-building and supporting the goal of an organization. As both a subordinate and leader I have consistently demonstrated the aptitude, skills and ability to enhance the overall objectives. Throughout my entire career I have received many awards as a recognized detail-oriented team player with strong organizational skills. These awards include Manager of the Year for Sterling Jewelers Inc. and various commendations and promotions while serving in the Navy.
Overview
48
48
years of professional experience
Work History
Jewelry Sales Associate
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2014.06 - 2020.08
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
Jewelry Store Manager
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2010.01 - 2014.06
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
- Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
- Organized in-store events for promotional purposes, attracting new clients and boosting overall revenue.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
- Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
- Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
- Conducted regular performance evaluations for employees, providing constructive feedback and setting goals for improvement.
- Led a team of sales associates to consistently meet and exceed monthly sales targets.
Jewelry District Manager
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2006.09 - 2010.01
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Generated financial and operational reports to assist management with business strategy.
Jewelry Store Manager
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2000.01 - 2006.09
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
- Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
- Organized in-store events for promotional purposes, attracting new clients and boosting overall revenue.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
- Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
Jewelry Store Manager
Sterling Jewelers Inc. Dba Kay Jewelers
1994.10 - 2000.01
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
- Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.
- Organized in-store events for promotional purposes, attracting new clients and boosting overall revenue.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
- Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
Active Duty Sailor
U.S. Navy
1972.08 - 1995.01
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Trained in various electronic systems and application.
- Collaborated with diverse teams of sailors from various departments to ensure cohesive execution of shipboard operations on a daily basis.
- Performed Watch Supervisor duties at sea and in port.
- Maintained various types of electronic equipment.
- As a First Class Petty Officer, supervised and trained entry level/ advance level electronic systems students.
- As a Senior Chief Petty Officer, supervised training for Navy wide entry/ advance level students in Navel electronic systems maintenance and application.
- As a Master Chief Petty Officer, trained Department of the Navy Personnel in the Edward Deming method of Total Quality Management and Process Improvement.
Education
Bachelor of Science - Religion And Business Management
Liberty University
Lynchburg, VA07.2019
Associate of Arts - Business Administration And Management
Excelsior College
Albany, NY06.1985
High School Diploma -
Indian River High School
Dagsboro, DE05.1972
Skills
- Product Knowledge Expertise
- Strong Communication Skills
- Exceptional customer service
- Jewelry repair knowledge
- Loss prevention strategies
- Building rapport
- Appointment Scheduling
- Attention to Detail
- Goal-Driven
- Master Training Specialist
- Electronic equipment repair
Timeline
Jewelry Sales Associate
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2014.06 - 2020.08
Jewelry Store Manager
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2010.01 - 2014.06
Jewelry District Manager
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2006.09 - 2010.01
Jewelry Store Manager
Sterling Jewelers Inc. Dba Jared, The Galleria Of Jewelry
2000.01 - 2006.09
Jewelry Store Manager
Sterling Jewelers Inc. Dba Kay Jewelers
1994.10 - 2000.01
Active Duty Sailor
U.S. Navy
1972.08 - 1995.01
Bachelor of Science - Religion And Business Management
Liberty University
Associate of Arts - Business Administration And Management
Excelsior College
High School Diploma -
Indian River High School
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