Pierce Scott
Columbus
Summary
Proven achiever with a strong background in customer relations and documentation skills, honed at BMW Financial Services. Excelled in building relationships and enhancing customer satisfaction, significantly improving team productivity. Skilled in Microsoft Office, with a knack for analytical thinking, I consistently exceed expectations by leveraging relationship-building and critical thinking abilities.
Overview
4
4
years of professional experience
Work History
Outbound Retention Specialist
BMW Financial Services
01.2023 - Current
- Enhanced customer satisfaction levels with proactive communication and to ensure they had plenty of time to make decisions regarding their loan.
- Cultivated team environment focused on exceeding customer expectations, leading by example in all customer interactions.
- Built constructive customer relationships to improve loyalty and recommendations.
- Increased team productivity by offering assistance with any tasks that I may be able to assist with.
Customer Service Representative
BMW Financial Services
10.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Manager
Buckeye Family Pizza LLC
11.2020 - 10.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Sales Representative
Vitric Seven LLC
07.2020 - 11.2020
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH05-2020
Skills
- Documentation skills
- Customer relations
- Relationship building
- Microsoft office
- Customer relationship management
- Analytical and critical thinking
April 2024 Driven Award Winner
"What I appreciate most about this is that Pierce always maintains a positive attitude when being asked to support other duties. He is happy to and welcomes taking on the challenge and truly understands the definition of team work"
Timeline
Outbound Retention Specialist
BMW Financial Services
01.2023 - Current
Customer Service Representative
BMW Financial Services
10.2021 - 01.2023
Restaurant Manager
Buckeye Family Pizza LLC
11.2020 - 10.2021
Sales Representative
Vitric Seven LLC
07.2020 - 11.2020
Bachelor of Arts - Psychology
The Ohio State University
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