Pierre Amun Ra
TX
Summary
Proven track record of delivering exceptional customer service and showcasing its importance to clients. Secured a role that allows for exhibiting strong leadership and interpersonal abilities. Extensive professional background in customer service with consistent career field success. Years of experience have propelled towards continued success and growth in the industry.
Overview
18
18
years of professional experience
Work History
Security Ambassador
St. Mortiz Security
10.2023 - 05.2025
- Maintained accurate records of daily activities, incidents, and relevant information pertaining to site security operations.
- Reduced risk exposure by conducting proactive risk assessments on various aspects of facility operations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Loss Prevention Manager
Walmart.com
01.2021 - 09.2023
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
Loss Prevention
Hotel ZaZa
01.2017 - 01.2021
- Greeted incoming visitor and customers professionally and provided friendly, knowledgeable assistance
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security
- Scheduled conference rooms for Lunch and Learn client appointments for team of 30 people
- Routed incoming calls to managers, administrators, departments as well as provided information when requested
- Maintained upkeep of the front lobby
- Handled complaints and questions, as needed
Security Officer
U.S. Security Associates
01.2007 - 01.2010
- Responsible for patrolling facility-inside and out
- Ensuring all gates and doors are locked at specified times
- Searches for security breaches and conducts unannounced security rounds
- Assist with customer service requests such as package delivery
Education
Associates of Science Degree - Criminal Justice
American Intercontinental University
Skills
- Resourceful, quick, and thorough thinker, who is deadline driven
- Gregarious team oriented
- Amiable
- Prudent Planning
- Receptive to didactic opportunities
- Problem solving and independent approach to challenging tasks
- Security systems management
- Surveillance monitoring
- Event security
Timeline
Security Ambassador
St. Mortiz Security
10.2023 - 05.2025
Loss Prevention Manager
Walmart.com
01.2021 - 09.2023
Loss Prevention
Hotel ZaZa
01.2017 - 01.2021
Security Officer
U.S. Security Associates
01.2007 - 01.2010
Associates of Science Degree - Criminal Justice
American Intercontinental University
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