Pierre Auger
Home Depot
Concord,NH
15
years of professional experience
Cabinet installer and renovation professional with deep experience in plumbing, electrical, painting, flooring, and landscaping. Known for precise workmanship, problem-solving, and customer service on complete home improvement projects.
Work History
Pro Desk Associate
1 Year 7 Months- Assisted Home Depot customers at the service desk with returns, exchanges, and order issues.
- Guided customers through order pickup, special orders, and product location requests.
- Processed merchandise returns using POS systems and company refund procedures.
- Reviewed receipts, paperwork, and purchase details for accurate transaction support.
- Coordinated with sales floor associates to resolve customer concerns and product availability.
- Updated service desk records for orders, returns, and customer follow-up.
- Supported Home Depot store operations through cashiering, filing, and front desk organization.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Greeted customers upon entering the store and provided assistance when needed.
- Answered phone calls and directed customer questions to proper store departments.
- Handled high volume of phone calls and routed to the proper guest or internal department.
- Answered phone calls and emails to make accurate reservations.
- Participated in team projects to support collaborative efforts towards common objectives.
- Performed cash register operations such as ringing up sales, issuing receipts, and accepting payment via cash or credit card.
- Processed payments for purchases made at the desk.
Kitchen and bath renovation designer and project m
12 Years 10 Months- Designed custom kitchen and bath layouts for showroom clients at Half Price Kitchen and Bath.
- Created detailed cabinet drawings and finish selections to enhance customer presentations.
- Consulted with homeowners on space needs, style preferences, and budget goals.
- Reviewed measurements to create accurate room plans and product specifications.
- Coordinated with sales staff on design changes and client approvals.
- Selected cabinets, countertops, sinks, and fixtures for complete kitchen and bath projects.
- Presented design concepts using samples, sketches, and catalog options.
- Organized project files, drawings, and communication records to support timely showroom installations.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Developed product designs that aligned with customer requirements and preferences. in alignment with specifications.
- Evaluated customer feedback to pinpoint improvement opportunities in existing designs.
- Worked with the development team to ensure a smooth transition from concept to production-ready assets.
- Participated in brainstorming sessions to generate new ideas for product features or improvements.
- Assisted in developing marketing strategies for new products based on customer needs analysis.
Education
High School Diploma
Skills
Cabinet installation
Plumbing installation and repair
Electrical installation and repair
Flooring installation
interior and exterior painting
Irrigation installation
Timeline
Pro Desk Associate
Home Depot
03.2025 - CurrentRead More
Kitchen and bath renovation designer and project m
Half Price Kitchen and Bath
02.2012 - 12.2024Read More
Goffstown High
High School Diploma
Read More