PIERRE DESIR
Miami,FL
Summary
Demonstrated ability to maintain high customer satisfaction ratings through effective communication and problem-solving. Skilled in managing controlled-access environments, identity verification, and compliance in high-volume visitor management. MBA candidate in Healthcare Administration with strong leadership and training in operations and quality assurance. Recognized for maintaining confidentiality and ensuring secure, organized operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
First Service Residential
Miami, FL
04.2025 - 06.2025
- Directed residents and authorized personnel upon entry, emphasizing customer service excellence.
- Oversaw daily check-ins, including ID verification and visitor screening processes.
- Kept precise daily logs, incident reports, and visitor records updated.
- Promptly responded to emergencies to maintain safety protocols.
- Acted as initial point of contact for patients, guests, and staff members.
- Managed daily professional email correspondence efficiently.
Front Desk Customer Service Representative
Prosegur
Miami, FL
02.2024 - 12.2024
- Processed guest check-ins and visitor credentials, delivered high-level customer service while protecting sensitive information, resolved conflicts, and provided administrative support in a security-sensitive environment.
Front Desk Security Officer
Field Force Security
Miami, FL
07.2022 - 05.2023
- Monitored CCTV and alarms, controlled building entry, enforced safety procedures, assisted residents and visitors, and prepared detailed incident and activity reports.
Education
MBA - Healthcare Administration
Florida International University
04.2027
Bachelor of Science - Biology
Florida International University
07.2023
Associate of Arts -
Miami Dade College
07.2021
Skills
- Exam Proctoring
- Secure Room Monitoring
- Candidate Check-In
- Identity Verification
- Front Desk Operations
- Access Control
- Facility Security
- CCTV
- Surveillance
- Incident Reporting
- HIPAA-Aware Communication
- Scheduling
- Data Entry
- Customer Service
- Microsoft Office
Certification
- CPR & First Aid
- Phlebotomy Technician
Timeline
Front Desk Associate
First Service Residential
04.2025 - 06.2025
Front Desk Customer Service Representative
Prosegur
02.2024 - 12.2024
Front Desk Security Officer
Field Force Security
07.2022 - 05.2023
MBA - Healthcare Administration
Florida International University
Bachelor of Science - Biology
Florida International University
Associate of Arts -
Miami Dade College