Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

PIERRE EL HAJJ

Houston,TX

Summary

Dynamic General Manager with extensive experience in the airlines, aviation, hotel, and restaurant industries, demonstrating a proven track record of enhancing operational efficiency and customer satisfaction. Expertise in negotiation, budgeting, front office management, and hospitality services drives successful outcomes in fast-paced environments. Strong foundation in Hospitality Administration from Ecole hôtelière de Lausanne complements a commitment to excellence in service delivery and team leadership. Recognized for fostering collaborative relationships and implementing innovative solutions that elevate guest experiences and optimize resource utilization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Flik Hospitality Group
07.2023 - Current
  • 2 years 7 months
  • Proven track record of maintaining excellent relationships with customers, guests and Client as well as other departments.
  • Overseeing scheduling, payroll, and team trainings to ensure standards are met 100% of the time.
  • Overseeing all P&L and budgeting as it pertains to the account and maintain accuracy across the board .
  • Conducted regular inventory assessments to optimize stock levels and reduce waste.

Assistant General Manager

Flik Hospitality Group
02.2022 - 07.2023
  • 1 year 6 months
  • Diligently carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • preformed related duties and special projects as assigned not only to fulfill my responsibilities in my role but to also enhance my knowledge in areas beyond my job description.
  • Interviewed, hired, trained and coached employees and managers to be able to execute their rolls to the highest standards.

Floor Manager

Flik Hospitality Group
11.2021 - 02.2022
  • 4 months
  • Operated diligently within the budget and identified new ways to improve the business.
  • Ensured compliance with proper sanitation and cleaning standards
  • Hired, supervised, trained, and coached associates.

Hospitality Manager

Rolling Dough Panera
02.2020 - 11.2021
  • 1 year 10 months

Manager

Hamra Enterprises
09.2018 - 02.2020
  • 1 year 6 months

Education

Bachelor's degree - Hospitality Administration/Management

Ecole hôtelière de Lausanne
01-2008

Skills

  • General Management
  • Customer Satisfaction
  • Hotel Management

Certification

ServSafe Food Handler

Languages

Arabic
Native or Bilingual

Timeline

General Manager

Flik Hospitality Group
07.2023 - Current

Assistant General Manager

Flik Hospitality Group
02.2022 - 07.2023

Floor Manager

Flik Hospitality Group
11.2021 - 02.2022

Hospitality Manager

Rolling Dough Panera
02.2020 - 11.2021

Manager

Hamra Enterprises
09.2018 - 02.2020

Bachelor's degree - Hospitality Administration/Management

Ecole hôtelière de Lausanne
PIERRE EL HAJJ