Pierre Etienne

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises via foot patrol and closed circuit cameras
• Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or controlled access procedures.

Supervised personnel working overnight shift in various departments to support a safe operation and maximize productivity efficiencies.

• Enhanced communication efficiency by implementing a centralized communication system, via hotsos and teams ensuring all relevant information is accessible to team members throughout the overnight shift.
• Built constructive working relationships to aid staff loyalty, motivation and productivity.
• Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
• Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight shift

• Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
• Supervised personnel working overnight in all departments to support safe operation and maximize productivity efficiencies.
• Resolved guest complaints promptly and professionally to maintain satisfaction.