Pierre Hargrave
Security Guard
San Francisco,CA
Summary
Detail-oriented professional with expertise in incident reporting and general security. Proven track record in conducting audits and enhancing safety protocols.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Security Officer
California St. Cannibas
01.2019 - 07.2023
- Conducted regular security audits to identify vulnerabilities and improve overall safety measures.
- Monitored premises to ensure safety and compliance with regulations and company policies.
- Collaborated with law enforcement to report incidents and enhance response strategies.
- Trained new security personnel on protocols, emergency procedures, and conflict resolution techniques.
Front Office Manager and Security Superior
African American Art and Culture Complex
San Francisco, CA
07.2010 - 07.2019
- Oversaw front office operations, ensuring efficient guest check-in and checkout procedures.
- Managed scheduling and coordination of events, enhancing guest experience and facility utilization.
- Trained and mentored front office staff, fostering a collaborative team environment.
- Developed and implemented standard operating procedures to improve office efficiency and service quality.
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored front desk staff to enhance service quality and efficiency.
- Coordinated communication between departments to resolve guest inquiries promptly.
- Developed training materials focused on customer service excellence for new hires.
- Conducted regular audits of front desk processes, identifying areas for improvement.
- Led monthly team meetings to discuss performance metrics and set departmental goals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Attended staff meetings and brought issues to attention of upper management.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Implemented new scheduling system, improving staff allocation and reducing wait times.
- Managed inventory of office supplies, optimizing stock levels for operational efficiency.
- Managed front desk maintenance of client records and lab data.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Resolved guest complaints by addressing issues with rooms promptly.
Education
High School Diploma -
Eugene McAteeer
San Francisco, CA06-1986
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Security Officer
California St. Cannibas
01.2019 - 07.2023
Front Office Manager and Security Superior
African American Art and Culture Complex
07.2010 - 07.2019
High School Diploma -
Eugene McAteeer