Summary
Overview
Work History
Education
Skills
Timeline
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Pierre Jean-Charles

North Miami,FL

Summary

Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Cash handling and management Positive and friendly Retail merchandising experience Strong conflict resolution skills People-oriented Excellent work ethic Networking skills Customer service

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Comcast Business

Comcast
02.2024 - Current
  • Streamlined workflow processes by creating detailed documentation of operational procedures and best practices.
  • Drove revenue growth through expert identification of emerging trends within telecommunication industry and adjusting sales strategies accordingly.
  • Promoted products successfully at various industry events, increasing brand awareness among potential customers.
  • Strengthened brand presence through participation in industry events, conferences, and trade shows.

Sales Consultant

Comcast
08.2018 - 02.2024
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Responded to telephone and in-person requests for information.
  • Maximized customer retention by resolving issues quickly.
  • Provided sales and customer service assistance to walk-in traffic
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.

Sales Associate Customer Representative

Macy's
11.2015 - 08.2018
  • Responded to all customer inquiries thoroughly and professionally
  • Referred unresolved customer grievances to designated departments for further investigation
  • Placed special merchandise orders for customers
  • Greeted customers upon arrival, while quickly determining their needs.

Education

Associate of Arts - Computer Science

Miami Dade College
Miami, FL
06.2023

High School Diploma -

North Miami Senior High School
North Miami, FL
08.2011 - 06.2015

Skills

  • Product and service knowledge
  • Network development
  • Account servicing
  • Lead prospecting
  • Sales and Marketing
  • Account development

Timeline

Comcast Business

Comcast
02.2024 - Current

Sales Consultant

Comcast
08.2018 - 02.2024

Sales Associate Customer Representative

Macy's
11.2015 - 08.2018

High School Diploma -

North Miami Senior High School
08.2011 - 06.2015

Associate of Arts - Computer Science

Miami Dade College

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Pierre Jean-Charles