Pierre Terry
Charlotte,United States
Summary
Hardworking Field Technician bringing [6]+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
20
20
years of professional experience
Work History
Field Service Technician
Charter Communications, Spectrum
Charlotte, NC
06.2017 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Produced and distributed internal and external communications.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
Cable Technician
Metro Tech
Monroe, NC
01.2017 - 06.2017
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Dialysis Technician
Fresenius Dialysis
Charlotte, NC
10.2014 - 01.2017
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
Wells Fargo
Phone Banker
Charlotte, NC
06.2010 - 10.2014
- Identified key areas that could be enhanced and implemented successful process improvements.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
Retention/ Escalation
Covergys
Charlotte, NC
10.2006 - 07.2010
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
Armed Security
Rentech Security
Charlotte NC
01.2004 - 10.2006
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
Education
Bachelor of Arts - Criminal Justice
Strayer University
Washington, DC09.2023
Skills
- Valid Driver's License
- Device Calibration
- Quality Assurance Controls
- Safety and Security
- Law Enforcement Support
- Report Writing
Timeline
Field Service Technician
Charter Communications, Spectrum
06.2017 - Current
Cable Technician
Metro Tech
01.2017 - 06.2017
Dialysis Technician
Fresenius Dialysis
10.2014 - 01.2017
Wells Fargo
Phone Banker
06.2010 - 10.2014
Retention/ Escalation
Covergys
10.2006 - 07.2010
Armed Security
Rentech Security
01.2004 - 10.2006
Bachelor of Arts - Criminal Justice
Strayer University