Pierre Andre Remy

• Supervise and manage a team of10-14 Resident Associates, including conducting supervisory meetings and coordinating work schedules, timesheets, and assignments
• Conduct weekly room and building inspections, ensuring compliance with safety and maintenance standards
• Oversee administrative tasks, such as completing intakes for new clients, processing incident reports, maintaining logs (visitor, mail, vehicle), and updating the CARES system
• Ensure fire safety compliance by coordinating fire safety plans, training staff, conducting monthly fire drills, and maintaining fire drill logs
• Act as a liaison between clients and relevant staff or departments, ensuring professional boundaries are upheld and client needs are appropriately addressed
• Communicate incidents, client observations, and updates to senior management, including the Facility Manager and Program Director

• Ensuring safety of clients’ property and personnel
• Developing and implementing standard operating procedures for reporting, and dealing with incidents when applicable
• Understanding client security needs, site-specific regulations, equipment, and existing security protocols about fire, theft, or break-in situations
• Ensuring implementation of standard security protocols
• Detecting and reporting any irregularities and bringing up suggestions for improvement
• Carrying out duties while maintaining excellent standards of customer care
• Immediate response to emergencies whenever necessary to assist clients
• Following required procedures related to fire prevention, property patrol, traffic control, and other related investigations
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Ability to work a variety of shifts including nights, weekends, and holidays, as needed.

• Ability to work in a fast-paced working environment, including store(s), distribution center(s), warehouse(s), and/or corporate office(s) with capability to switch job functions/roles quickly.
• Ability to work in situations that involve prolonged sitting, standing, walking, squatting, and/or bending and twisting more than half the time.
• Ability to work in various conditions in temperatures around or below freezing, such as outdoor weather conditions or freezers.
• Ability to remain in a stationary position (standing and/or seated) more than half the time.
• Ability to maneuver cases of product (lift, move, carry, slide, etc.) up to 50 lbs. and reach above head to heights greater than 10 inches frequently in accordance with safety regulations.
• Ability to handle all Lidl products, including but not limited to meat, poultry, alcohol products, and food products with known allergens, such as nuts.
• Ability to operate machinery and/or equipment that requires constant use of hands/fingers/wrists.
• Ability to spend less than half time viewing computer monitors.
• Ability to handle any hazardous materials in appropriate manner.
• Ability to identify and distinguish between colors more than half of the time.

• Supervised a team of 10 employees, delegating tasks and resolving issues to ensure efficient daily operations
• Managed inventory restocking, ensuring shelves were fully stocked, organized, and presentable for customers
• Delivered outstanding customer service, assisting shoppers with locating items and loading purchases upon request
• Supported cashiers and other staff during high-traffic periods to maintain smooth store operations
• Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
• Assisted in developing standardized procedures for order writing processes, contributing to a consistent and efficient workflow across the team.
• Logged work orders and change orders into mde database to track job status.
• Gathered information through research and vendor inquiries to provide job estimates.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Cross-trained and backed up other customer service managers.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.