Pierre J. Elize
Aurora,CO
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
Work History
IT Manager End User Services
Ringcentral Inc.
04.2016 - 08.2022
- Applied effective time management techniques to meet tight deadlines
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Cultivated interpersonal skills by building positive relationships with others
- Developed strong organizational and communication skills through coursework and volunteer activities
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
IT Lead End User Services
Ringcentral Inc.
04.2015 - 04.2016
- Implemented information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trend and anticipating requirements for different departments.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on end user services and site standards
Deskside System Specialist
Ringcentral Inc.
11.2012 - 04.2015
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Bachelor of Arts - Speech Communication
University of Northern Colorado
Greeley, CO06.2000
Skills
- Scope Development
- Scope Management
- Implementation planning
- Strategic goal development
- On-site plant support
- Strategic leadership
- Deployment plans
- Relationship Management
- Customer service experience
- Effective leader
- Project oversight
- Designs forms
- Develop processes and workflows
- Planning and Coordination
- Technical Troubleshooting
- Technology Evaluations
- Deployment Monitoring
- Leading Projects
- Managing Multiple Projects
- Client Meetings
- Operating System Management
- Multimedia Presentations
- Hardware and Software Monitoring
- BYOD Program Administration
- Team Development
- Strategy Implementation
- Technical Onboarding Design
- Team Meetings
- Technical Support Oversight
- Google WorkSpace
- Office 365
- OKTA
- Salesforce
- FreshService IT Service Desk
- Aisera - Conversation AI
- Zoom Webinar
- RingCentral Webinar
- Windows & MAC
Additional Information
- Awards , Ring Excellence Q2 and Q3 2018
Timeline
IT Manager End User Services
Ringcentral Inc.
04.2016 - 08.2022
IT Lead End User Services
Ringcentral Inc.
04.2015 - 04.2016
Deskside System Specialist
Ringcentral Inc.
11.2012 - 04.2015
Bachelor of Arts - Speech Communication
University of Northern Colorado
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