Pierreline Louis
Malden,MA
Summary
Dear to whom it may concern.
My name is Pierreline, I am a Suffolk University student in the business school. I am excited to submit my application . I’m sure you will get lots of letters as well, I’ll keep this brief. As my resume stated, my experience of time working in customer service and home care aide, I have become an asset for all my employers. I have excelled to a level to train my peers. I truly believe I will be a great candidate for this opportunity. With a background like mine, I know I can perform at a high level to achieve short- and long-term goals. My soft skills of being a great communicator and team player will lead to greater success. What truly excites me is being part of something big. Thank you for your time. I look forward to speaking to you.
Sincerely,
Pierreline Louis
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Health Aide
Patients
01.2024 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Developed and implemented care plans for clients.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Cashier
Customers
12.2022 - 08.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Up sale merchandise
- Sale customer TJMaxx credit card
- Return high priced items
- Assist customer in selection choice
- Match price to competitors
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Customers
12.2020 - 11.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Process western union transfer and money orders
- Conducted lottery ticket transaction
- Follow state regulation to prevent fraud
- Cashier and self-checkouts
- Price accuracy sale match
Education
Pursuing Business Analytics Degree -
Suffolk University
Boston, MA05.2026
Skills
- Time Management
- Merchandise Receiving and Handling
- Excellent Written and Verbal Communication
- Cash Register Operation
- Team Leadership
- Fast adaptable learner
- Bilingual English and Haitian Creole
- Critical thinking
- Client documentation
- Healthcare Education
- First aid and safety
- Activities of Daily Living (ADLs)
- Patient Care
- Certified in CPR/AED
- Home Health Aide (HHA)
- Personal Hygiene Assistance
Certification
- Home care aide Training - 2024
Timeline
Home Health Aide
Patients
01.2024 - Current
Cashier
Customers
12.2022 - 08.2023
Customer Service Representative
Customers
12.2020 - 11.2022
Pursuing Business Analytics Degree -
Suffolk University
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