Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Pierreson Laurent

Infrastructure Implementation Support Professional
Union,NJ

Summary

As an Infrastructure Support Leader fueled by a solid commitment to delivering quality services. An expert in troubleshooting techniques and over a decade of experience leading a team of enthusiastic professionals well-equipped to mitigate future network issues. Thriving in fostering collaborations between financial institutional vendors and internal backend technology infrastructure. With an HR focus centered on creating an inclusive environment that promotes dependability and provides instructional support. Dedicated to delivering exceptional internal reporting results that help drive business success. Aiming to ensure that the infrastructure runs efficiently and effectively and that the team has the necessary support to succeed.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Infrastructure Support

JPMorgan Chase
02.2022 - Current
  • Designed and executed company catalog for infrastructure support and development.
  • Developed and deployed infrastructure to support current and expected usage levels.
  • Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
  • Supported infrastructure readiness for existing programs and vendors such as AC, Host 2 Host, Epos, Lockbox, ARP, paysource, for files Issues for external clients..
  • Provided remote and local technical support for telecommunications protocols and network infrastructure.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders using myMFTS to understand routes setup.
  • Analyzed and identified common problem areas for users in order to improve desktop and in-app support experience.

Labor Relations Analyst

Schindler Elevator Corporation
07.2019 - 01.2022
  • Participated in grievance hearings as a knowledgeable representative for management's perspective on individual cases.
  • Analyzed workforce trends to provide strategic recommendations for improving employee engagement levels within the organization.
  • Assisted in developing annual budgets related to labor expenses, supporting fiscal responsibility across the organization.
  • Implemented effective communication strategies during contract negotiations, fostering open dialogue between unions and management teams for over 10,000+ employees.
  • Developed training materials to educate supervisors and managers on labor relations best practices, minimizing conflicts.

Human Resource Administrator

Schindler Elevator Corporation
03.2008 - 07.2019
    • Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
    • Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
    • Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
    • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
    • Oversaw hiring, staffing, and labor law compliance.
    • Updated HR database with new employee information, changes in benefits, and other details while training over 5+ HR professionals.
    • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
    • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.

Education

Bachelor of Science - Criminal Justice

Bloomfield College
Bloomfield, NJ
08.2009 - 05.2013

Skills

Business Process Support

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Timeline

Infrastructure Support

JPMorgan Chase
02.2022 - Current

Labor Relations Analyst

Schindler Elevator Corporation
07.2019 - 01.2022

Bachelor of Science - Criminal Justice

Bloomfield College
08.2009 - 05.2013

Human Resource Administrator

Schindler Elevator Corporation
03.2008 - 07.2019

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Pierreson LaurentInfrastructure Implementation Support Professional