Piers Hatfield
Chattanooga
Summary
Dynamic Strategic Account Manager with proven success at Repowr Inc., adept at cultivating relationships and driving revenue growth. A strong negotiator and team player, I excel in problem-solving and onboarding new talent. My leadership has consistently resulted in enhanced customer satisfaction and optimized processes, ensuring alignment with organizational goals.
Overview
8
8
years of professional experience
Work History
Strategic Account Manager
Repowr Inc.
Chattanooga
04.2023 - Current
- Cultivate key relationships that resulted in full buy in
- Manage key accounts
- Increase revenue and growth with key accounts - proven results/numbers
- Develop processes as needed (claims, incidents, compliance, carrier vetting, etc.)
- Onboard and develop new Account Managers - initiate and oversee the transfer of key accounts
- Provide solutions for non asset based brokers and asset based brokers
- Special, large scale project request (maintain communication with brokers, customers and carriers throughout project - long term or expedited)
- Develop pricing based on market research and "real-world" knowledge
- Held monthly business reviews to report growth and earnings with customers
Computer Work/Billing Specialist
Top Rehab Inc.
Tullahoma
10.2020 - Current
- Handled payroll, paid payroll and liability taxes, and all bills for the company.
- Proficient in QuickBooks!
- Reviewed employee time sheets for accuracy and maintained accurate records for office payroll.
- Provided director with monthly, quarterly and weekly reports.
- Kept the office orderly by organizing and filing paperwork, sorting and delivering mail, performing bookkeeping duties and adhering to many other office management duties.
Associate Truck Manager/Recruiting Specialist
Bellhop Moving
Chattanooga
04.2021 - 03.2023
- Oversaw all aspects of carrier operations across 12 markets nationwide.
- Recruited, onboarded, and managed 3PL companies on the Bellhop platform.
- Administered and negotiated rates that met the companies Transportation cost goals.
- Vetted 3PL companies via carrier411 to bring only the highest quality partners onto the platform.
Long Distance Sales Associate/Team Leader
Bellhops Moving Inc.
Chattanooga
05.2019 - 04.2021
- Through a leadership and sales role, I helped grow Long Distance Sales to their largest revenue month and year in history.
- Identified sales objectives and set realistic expectations and standards for associates to meet on a daily and weekly basis.
- Identified issues/bugs during product launch to help ensure better customer service and workflows for associates.
- Built reports and docs using both Salesforce and Google Sheets to help improve data tracking and understanding.
- Built training handbooks and documents for Long Distance Sales.
- Led meetings and presentations to identify blockers, challenges, and goals for the Long Distance team.
- Handled difficult customer service issues often times turning bad experiences into great ones.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Identified customer needs to deliver relevant moving solutions and promotions that met the customer's target budgets.
- Mentored new Sales Reps in sales strategies, software use, logistics, and overall process of moving cross country.
- Worked closely with upper management and strategic initiatives to bring new projects to the forefront of the Long Distance Moving Team.
- Worked with Operations and Logistics teams to assess, update and optimize market availability for customers.
Server/Bartender
Boathouse Rotisserie & Raw Bar
Chattanooga
09.2017 - 05.2019
- Communicated and exemplified the company's vision and goals.
- Attended to new customers quickly to inquire about drinks, offer specials knowledge and build positive connections for meal satisfaction.
- Addressed any concerns or complaints quickly to promote customer satisfaction and escalated more advanced concerns to management for full resolution.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered incoming telephone calls with professionalism to provide information about products, services, store hours, policies and promotions.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Education
Associate of Science - Business Administration
Motlow State Community College
Tullahoma, TNSkills
- Leadership
- Relationship Building
- Team Player
- Problem Solving
- Determined
- Time Management
- Strong Negotiator
- Self-Motivated
- Customer Service
- Active Listening
- Outgoing
Timeline
Strategic Account Manager
Repowr Inc.
04.2023 - Current
Associate Truck Manager/Recruiting Specialist
Bellhop Moving
04.2021 - 03.2023
Computer Work/Billing Specialist
Top Rehab Inc.
10.2020 - Current
Long Distance Sales Associate/Team Leader
Bellhops Moving Inc.
05.2019 - 04.2021
Server/Bartender
Boathouse Rotisserie & Raw Bar
09.2017 - 05.2019
Associate of Science - Business Administration
Motlow State Community College
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